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Posted Sep 06, 2017 4 views
- IT Department provides support to all internal users.
- IT Staff work in a dynamic and fast-paced environment, providing services over phone and through e-mail and Physical visit as well.
- 1st/2nd Level support of internal customers for all IT related issues.
- Detailed tracking of each customer's service needs in JIRA based ticketing system.
- Follow-up with customers to ensure that all issues/needs have been resolved/met.
- Timely and accurate feedback of issues to customers and management to maintain the SLA of IT.
- Proactive monitoring and timely issue resolution of production systems.
- Proper escalation of issues to management and vendors according to established guidelines and policies.
- 4 years degree in IT-related area or 2~3 years work experience.
- Installation configuration Printers/Scanners and application support.
- Able to provide L1 Network Support and System Administration support as well.
- Working knowledge and experience of Microsoft Products and Windows based / MAC based applications.
- Functional knowledge and experience of installation troubleshooting of (/7/8/10) Server 2008/2012/AD).
- Average English communication skills (verbal and written)
- Strong problem solving and analytical Skills.
- Configuration of Cisco/Avaya/IP based Phones.
- Virtual Desktop Interface knowledge.
- Ability to acquire and maintain a working knowledge of a wide range of applications and systems. (Windows/Servers/MAC).
Expectations:
- Ability to work in 24/7 shift based environment.
- When situations demand additional support to balance work load, IT staff may be required to stay in extra hours or come in additional shifts.
- In order to develop and upgrade their knowledge base, IT staff are required to attend regular meetings and training activities for which they can asked to come in without any extra pay.
- IT staff must be able to recognize questions/issues that go beyond the scope of services provided by the IT, and make accurate referrals to other service providers as needed.
Job Details
Industry:
Functional Area:
Total Positions:
7 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 5 Years
Apply Before:
Oct 03, 2017
Posting Date:
Sep 06, 2017
Afiniti Software Solutions Pvt Ltd
Services · 1001-1500 employees - Lahore
Afiniti Software Solutions Pvt Ltd/p
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