Agreement & Billing Specialist

We are seeking a detail-oriented Agreement & Billing Specialist with 3 to 5 years of experience in contract administration, agreement management, and billing operations, ideally within an MSP or IT services environment. The successful candidate will be responsible for reviewing customer contracts, MSAs, and SOWs, and accurately configuring agreements in ConnectWise Manage to ensure that services, pricing, billing terms, and service coverage are correctly reflected. Familiarity with MSP billing models and experience with NetSuite are highly desirable. This is a full-time position with working hours from 5 PM to 2 AM PKT.

Key Responsibilities

- Review customer contracts, MSAs, SOWs, amendments, and renewals to identify services, pricing, quantities, billing frequency, contract terms, and renewal conditions.
- Set up and maintain customer agreements, service additions, billing cycles, and renewal settings within ConnectWise Manage.
- Ensure agreement configurations accurately reflect executed contracts, including service coverage, pricing, and billing terms.
- Review quotes, proposals, and sales opportunities against signed contracts, flagging any discrepancies or unclear terms.
- Collaborate with Sales, Project Management, Service Delivery, and Finance teams to ensure project implementation aligns with contracted services.
- Identify out-of-scope services and secure approved change orders or contract amendments before proceeding with additional work.
- Manage agreement amendments, service additions/removals, price changes, renewals, escalators, and terminations.
- Track contract expiration dates and upcoming renewals, coordinating necessary actions with relevant teams.
- Conduct periodic agreement audits to verify billing accuracy and identify discrepancies between contracts, configured agreements, delivered services, and invoices.
- Reconcile agreement additions against vendor-billed services, including Pax8 and Microsoft CSP subscriptions where applicable.
- Support Finance during month-end reviews, billing disputes, revenue-related queries, and audit requirements.
- Maintain accurate contract records, agreement documentation, reporting trackers, and process documentation.
- Generate reports on agreement status, upcoming renewals, pricing changes, and billing discrepancies.

Required Qualifications

- Bachelor’s degree in Business Administration, Finance, Accounting, or a related field; equivalent work experience will also be considered.
- Minimum of 3 years’ experience in contract administration, billing operations, or finance operations, preferably within an MSP or IT services environment.
- Hands-on experience with ConnectWise Manage, particularly in agreements, additions, billing cycles, and invoicing.
- Ability to review and interpret customer contracts, MSAs, and SOWs and translate contractual terms into system configurations.
- Strong understanding of MSP billing models, including recurring, fixed-fee, project-based, and time-and-materials billing.
- Proficiency in Microsoft Excel, with experience in billing reviews, reconciliations, and ensuring data accuracy.
- Excellent analytical, organizational, and problem-solving skills with exceptional attention to detail.
- Strong written and verbal communication skills, capable of coordinating effectively across Sales, Finance, Project Management, and Service Delivery teams.

Preferred Qualifications

- Familiarity with NetSuite, especially customer, item, and billing records.
- Experience with vendor and distributor billing reconciliation, such as Pax8 and Microsoft CSP.
- Understanding of contract-to-cash processes, revenue recognition principles, and internal audit requirements.

This role offers the opportunity to work in a dynamic environment where attention to detail and cross-functional collaboration are essential to success.