Posted Feb 08, 2019
As a leader for all client implementations/migrations to our systems, you will work directly with clients to identify the necessary activities required to complete each client’s implementation, and follow through to ensure that the activities are performed in a timely, high-quality manner.
Additional responsibilities include:
- Managing and personally delivering the services required to meet implementation goals at a high level of quality
- Proactively identify and set client expectations
- Act as first line of technical support during the implementation cycle
- Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication with the Data Services, Download Services, Installation, Training, and Consulting departments
- Completing various setup, configuration, and activation tasks
- Expediting resolution to clients
- Communicate clients statuses and updates to management
- Maintaining detailed knowledge of Applied’s products as versions are updated/enhanced
- Mentoring new employees
- Assisting customers with Level 1 Support questions: help desk tickets, in-app live chat, and phone.
- Troubleshooting, investigating, and creating detailed bug reports for the task assigned.
- Fast learner, sharp thinking, investigative mind and true dedication to solving customer problems.
- Provides support to end users on a variety of issues
- Identifies, researches, and resolves technical problems.
- Have ownership over all tickets/requests and direct to the appropriate resource and follow up with customers on all requests to ensure completion and customer satisfaction.
- Escalating issues to Tier 2/3 Technical Support and development teams as necessary.
Job Details
Sublime Wireless International
Established in 2004, Sublime Wireless is engaged in staff augmentation and turnkey solutions in the areas of 1. RF Engineering 2. Fixed Network/Core Engineering 3. Network Deployment 4. Transport/Backhaul 5. In-building Headquartered in New York, our award winning engineering staff has been working together for the past 8 years providing cost efficient technical services that have taken our clients from 2G to 3G and now to Fourth Generation - 4G networks.
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