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Job Description

Job Summary:

  • Managing and personally delivering the services required to meet implementation goals at a high level of quality.
  • Proactively identify and set client expectations.
  • Act as first line of technical support during the implementation cycle.
  • Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication with the Data Services, Download Services, Installation, Training, and Consulting departments.
  • Completing various setup, configuration, and activation tasks.
  • Expediting resolution to clients.
  • Communicate clients statuses and updates to management.
  • Maintaining detailed knowledge of Applied’s products as versions are updated/enhanced.
  • Mentoring new employees.
  • Assisting customers with Level 1 Support questions: help desk tickets, in-app live chat, and phone.
  • Troubleshooting, investigating, and creating detailed bug reports for the task assigned.
  • Fast learner, sharp thinking, investigative mind and true dedication to solving customer problems.
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Have ownership over all tickets/requests and direct to the appropriate resource and follow up with customers on all requests to ensure completion and customer satisfaction.
  • Escalating issues to Tier 2/3 Technical Support and development teams as necessary.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Johar Town, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BSCS
Career Level:
Department Head
Minimum Experience:
6 Years
Apply Before:
Jan 31, 2020
Posting Date:
Dec 31, 2019
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