Posted Oct 28, 2025 348 views
Social Media Customer Support Representative / Agent
Responsibilities:
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Respond to customer inquiries, complaints, and feedback on platforms like Facebook, X (Twitter), Instagram, TikTok, and LinkedIn.
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Provide accurate information about products, services, or policies.
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Escalate complex issues to higher-level support or specialized teams.
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Maintain a friendly, professional brand voice in all interactions.
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Track and log customer issues using CRM tools (e.g., Zendesk, Salesforce, Sprout Social).
Skills Needed:
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Strong written communication.
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Empathy and patience.
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Knowledge of company products/services.
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Ability to multitask and manage multiple conversations.
Job Details
AK Group Pvt Ltd
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