Posted Apr 28, 2022 27 views
- Manage Inbound Operations like Inbound Calls and Email Correspondence.
- Perform business requirements and trend analysis for client satisfaction and profitability.
- Receive customer complaints and respond to them accordingly.
- Cover Shifts as advised by Managers / Cover colleagues when needed by company. Help new customers in handling product / Handle Support on instant queries.
- Able to give Front end resolution, Dealing with increasing number of mails on daily basis / manage resolution within defined timelines associated with a complaint category.
- To coordinate and follow up on current issues with associated department.
- To constantly look for innovative ways of improving the customer service staff performance and motivation.
- Responsible for achieving high customer satisfaction through high quality service delivery by staff.
- Develop a team work culture, aligned with the overall culture of the Customer Service and Organization. Update with Customer Service Policies and Procedures.
- Technical Writing (Urdu) of AKSA Product Documents.
- Reports extraction.
- Warranty Management ( Nationwide / International)
- Interdepartmental TAT management and ensure time delivery
Skills
Job Details
AKSA's expertise cover a wide range of in-house capabilities like Software applications development, embedded systems programming, Hardware design and development to board level designing. Our expertise is a result of a decade of versatile experience in providing these services. The value proposition that AKSA offers to its clients is made up of three elements: providing the most cost effective, the best in quality and the fastest solutions to the clients' information processing needs.
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