Transport Officer/Fleet Officer

Al Ghurair Group

Multiple Cities, Pakistan

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Posted 6 hours ago 46 views Report Job

The Transport Officer/Fleet Officer position at Al Ghurair Group is designed for a skilled professional with 2 to 4 years of experience in transport coordination, fleet, or shuttle supervision. This role focuses on managing the day-to-day activities of drivers without direct team management responsibilities. The ideal candidate excels in scheduling, route planning, and transport coordination to ensure efficient shuttle operations and optimized resource allocation. They must demonstrate strong problem-solving skills to address service issues, handle complaints, and manage exceptions while maintaining accurate records and tracking key performance metrics. This position requires a thorough understanding of fleet management principles, driver supervision, and shuttle scheduling to improve operational efficiency and reduce costs. The candidate should possess excellent communication abilities, multitasking skills, and the capacity to remain calm under pressure in a fast-paced environment. Building effective working relationships across drivers, operations teams, and management is critical for success, along with a keen attention to detail and a commitment to process improvement. This role is an excellent opportunity for a transport professional who thrives in a dynamic setting and aims to contribute to continuous operational enhancement.
Responsibilities

Coordinate daily transport and shuttle operations, ensuring timely and efficient service delivery.
Supervise and support drivers in their daily activities without formal team management responsibilities.
Plan and optimize routes and schedules to maximize efficiency and reduce operational costs.
Troubleshoot and resolve driver and service-related issues promptly to maintain service quality.
Investigate complaints and develop actionable recommendations to improve customer satisfaction.
Manage exceptions such as service disruptions, updates, and expedited requests, ensuring minimal impact on operations.
Maintain accurate records of transport activities, metrics tracking, and operational data analysis.
Collaborate with operations teams and management to implement process improvements and cost reduction strategies.
Ensure compliance with transport regulations and company policies related to fleet management.
Train drivers on operational procedures, safety standards, and customer service expectations.
Monitor shuttle scheduling and make adjustments based on demand fluctuations and operational requirements.
Develop and maintain strong working relationships with drivers and other stakeholders to facilitate smooth communication and cooperation.
Stay organized under pressure, effectively managing multiple priorities in a fast-changing environment.
Contribute to continuous improvement initiatives to enhance overall fleet performance and service delivery.