Receptionist / Patient facilitation Representative
Al Shifa Trust Eye Hospital
Rawalpindi , Pakistan
Posted Jul 06, 2026 765 views
Join Al Shifa Trust Eye Hospital as a Receptionist / Patient Facilitation Representative, where you play a vital role in managing the front desk and serving as the first point of contact for patients. In this position, you handle appointment scheduling, patient registration, and provide exceptional customer service in a busy healthcare environment. You must be adept at handling multiline phone systems and maintaining accurate electronic health records. Your role is essential for ensuring smooth patient flow and facilitating communication between patients and medical staff while maintaining professionalism under pressure.
This position requires a well-organized individual with excellent written and verbal communication skills, capable of working efficiently in stressful situations. You will not manage a team but will closely coordinate with healthcare providers and administrative staff to guarantee hospital operations run smoothly. The ideal candidate will have at least one year of relevant experience, proficiency in key medical and administrative skills, and a commitment to maintaining patient confidentiality and hospital standards.
Responsibilities
- Greet patients and visitors warmly upon arrival and provide assistance as needed.
- Schedule and manage patient appointments accurately using hospital systems.
- Register new patients by collecting and entering patient information into electronic health records.
- Answer and direct calls using multiline phone systems, providing clear and courteous communication.
- Maintain and update patient records while ensuring accuracy and confidentiality.
- Provide information to patients about hospital procedures, services, and policies.
- Handle data entry tasks related to patient administration and hospital documentation.
- Manage ticketing systems to track patient flow and facilitate timely service delivery.
- Coordinate with medical and administrative teams to support efficient patient care.
- Maintain a clean, organized, and welcoming reception area.
- Demonstrate excellent time management to balance multiple tasks and prioritize effectively.
- Assist patients by addressing inquiries, concerns, and providing facilitation throughout their visit.
- Ensure compliance with hospital regulations and confidentiality protocols at all times.
Skills
Job Details
Al Shifa Trust Eye Hospital
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