Technical Customer support Officer

AlignPx Verified

Lahore , Pakistan

Posted Jan 08, 2019 291 views Report Job

PKR. 20,000 - 40,000/Month

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Job Description

JOB DESCRIPTION:

  • Customer support Officers will handle our existing customers and provide technical assistance.
  • We are looking for applicants seeking to grow with a reputed Organization.
  • Greed to grow, and wants to earn handsome income.
  • Gather customer information and determine the issue by evaluating and analyzing the symptoms .
  • Coordinate with testing team to replicate the customer reported issue and improve their test

cases.

  • Deal with customers for support queries.
  • Discuss customer reported issues with Team lead.
  • Follow standard processes and procedures.
  • Identify and escalate priority issues per Client specifications.
  • Redirect problems to appropriate resource.
  • Stay current with system information, changes and updates.
  • Helping hand for testing team whenever needed.
  • Maintain document for changes in new release/R&D etc.
  • Maintain customer history
  • Maintains client confidence and protects operations by keeping information confidential
  • Knowledge of SQL and Scripting.
  • Knowledge of writing clear, concise and comprehensive test scenarios and test cases.

What’s in it for you:

  • It will provide you with an opportunity to speak to global clients and understand their issues. This will hone your partner management and interpersonal skills.
  • You will get to liaise with different product teams, development teams, and Platform managers to fix client issues.
  • You will be exposed to all of the enterprise products

 

Required Skill Set:

  • Excellent English communication skills with a strong grip on speaking and writing.
  • Prior experience of working in a support role for an International client/customer is highly preferred.
  • Knowledge of relevant software computer applications and equipment;
  • Knowledge of customer service principles and practices.
  • Willingness to co-operate with others and work to the greater good.
  • Multi-tasking capabilities.
  • Dedication to problem solving.
  • Process Improvement.
  • SQL database.
  • Must be an IT/CS Graduate with A-Levels background.

 

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Canal View, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Feb 08, 2019
Posting Date:
Jan 08, 2019
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AlignPx

Information Technology · 1-10 employees - Lahore

Align Pixel offers an innovative, fast-paced, friendly and informal environment. Our employees roll up their sleeves, dig into the work and never stop learning. If you're looking for a collaborative environment where you'll be challenged intellectually, consider AlignPx.

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