Posted Jan 08, 2019 3 views
JOB DESCRIPTION:
- Customer support Officers will handle our existing customers and provide technical assistance.
- We are looking for applicants seeking to grow with a reputed Organization.
- Greed to grow, and wants to earn handsome income.
- Gather customer information and determine the issue by evaluating and analyzing the symptoms .
- Coordinate with testing team to replicate the customer reported issue and improve their test
cases.
- Deal with customers for support queries.
- Discuss customer reported issues with Team lead.
- Follow standard processes and procedures.
- Identify and escalate priority issues per Client specifications.
- Redirect problems to appropriate resource.
- Stay current with system information, changes and updates.
- Helping hand for testing team whenever needed.
- Maintain document for changes in new release/R&D etc.
- Maintain customer history
- Maintains client confidence and protects operations by keeping information confidential
- Knowledge of SQL and Scripting.
- Knowledge of writing clear, concise and comprehensive test scenarios and test cases.
What’s in it for you:
- It will provide you with an opportunity to speak to global clients and understand their issues. This will hone your partner management and interpersonal skills.
- You will get to liaise with different product teams, development teams, and Platform managers to fix client issues.
- You will be exposed to all of the enterprise products
Required Skill Set:
- Excellent English communication skills with a strong grip on speaking and writing.
- Prior experience of working in a support role for an International client/customer is highly preferred.
- Knowledge of relevant software computer applications and equipment;
- Knowledge of customer service principles and practices.
- Willingness to co-operate with others and work to the greater good.
- Multi-tasking capabilities.
- Dedication to problem solving.
- Process Improvement.
- SQL database.
- Must be an IT/CS Graduate with A-Levels background.
Job Details
Align Pixel offers an innovative, fast-paced, friendly and informal environment. Our employees roll up their sleeves, dig into the work and never stop learning. If you're looking for a collaborative environment where you'll be challenged intellectually, consider AlignPx.
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