Posted Jul 17, 2026 535 views
Amanah Group of Companies is seeking a Customer Service Representative for Magic Planet. The ideal candidate should have at least 2 years of customer service experience, excellent communication and conflict resolution skills, and a strong customer-focused approach.
The role involves assisting visitors, addressing inquiries and complaints, providing accurate information about services and policies, and ensuring every guest enjoys a safe and positive experience.
Responsibilities
- Greet and assist customers promptly and professionally upon arrival to the play area.
- Respond to customer inquiries and provide clear, accurate information regarding services and policies.
- Handle customer complaints calmly and effectively to resolve issues while maintaining a positive atmosphere.
- Monitor the play area to ensure safety guidelines and policies are followed by all visitors.
- Collaborate with team members to coordinate daily operations and improve customer service procedures.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Prioritize time management to balance customer service duties with administrative tasks efficiently.
- Communicate feedback and suggestions for improving the play area experience to management.
- Participate in training sessions and team meetings to stay updated on best practices and company policies.
- Ensure a clean and welcoming environment within the play area for customers and their families.
Skills
Amanah group of companies
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