REMOTE CUSTOMER SUPPORT & OPERATIONS EXEcutive

Amanah Rentals & Repairs

Multiple Cities, Pakistan

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Posted 7 hours ago 2 views Report Job

In this role, you will take charge of customer interactions and operational support to ensure smooth service delivery and enhance customer satisfaction. You will be responsible for managing leads, handling enquiries, and performing administrative tasks using tools like Google Sheets and Google Workspace. Prior experience with Facebook Marketplace and Facebook Groups is important for effectively engaging with customers and driving operations. This position emphasizes strong follow-up skills, a responsible work ethic, and the ability to work without constant supervision in a remote environment. Preference is given to candidates who can coordinate closely with team members and maintain a professional approach to customer service.
Responsibilities

Manage customer interactions across phone, WhatsApp, and Facebook platforms, providing timely and accurate information.
Handle customer enquiries and leads efficiently, ensuring prompt responses and follow-ups.
Conduct payment collection and follow-up calls according to company policies and customer agreements.
Maintain detailed records of customer communications and transactions in Google Sheets and other documentation tools.
Utilize Facebook Marketplace and Facebook Groups to interact with potential and existing customers, generating leads and providing support.
Coordinate daily operational tasks independently, ensuring all responsibilities are completed accurately and on time.
Collaborate closely with internal teams, including coordination with the female operations manager, to maintain smooth workflow.
Apply strong attention to detail in all communications and follow-up activities to minimize errors and improve customer satisfaction.
Work effectively during Australian business hours, managing schedules and ensuring availability for customer interactions.
Uphold company standards of professionalism, reliability, and customer service excellence in a remote work setting.
Identify areas for process improvement and suggest enhancements to streamline customer support and operational procedures.
Ensure a quiet and distraction-free working environment suitable for professional remote work.