Amazon Account Management

Job Title: Amazon Account Manager
Department: E-commerce Operations
Employment Type: Full-Time
Work Location: In person
Salary: Rs20,000.00 - Rs40,000.00 per month

We are looking for a detail-oriented and experienced Amazon Account Manager to handle daily operations on Amazon Seller Central. The successful candidate will be responsible for managing product research, optimizing listings, overseeing inventory and order fulfillment, providing excellent customer service, maintaining account health, and driving sales growth across Amazon marketplaces including the USA, UK, Canada, and Europe. This role requires a proactive approach to ensure compliance with Amazon policies while maximizing profitability and operational efficiency.

Key Responsibilities
- Account Management: Oversee Amazon Seller Central accounts, monitor account health, and ensure strict adherence to Amazon policies.
- Product Research: Conduct market research and competitor analysis to identify profitable, high-demand, and low-competition products.
- Product Listings: Create and optimize product titles, descriptions, bullet points, images, and backend keywords to enhance product visibility and conversion rates.
- Order Management: Track orders, coordinate with suppliers, monitor shipments, and ensure timely fulfillment of customer orders.
- Inventory Management: Maintain adequate stock levels, prevent stockouts, and manage both FBA (Fulfillment by Amazon) and FBM (Fulfillment by Merchant) operations effectively.
- Amazon Advertising: Manage and optimize Amazon PPC campaigns to improve advertising performance and increase profitability.
- Customer Support: Handle customer inquiries, returns, refunds, and disputes with professionalism and promptness.
- Account Health: Monitor key performance metrics, address policy warnings, resolve intellectual property complaints, and manage listing restrictions.
- Financial Reporting: Track sales figures, Amazon fees, advertising expenses, refunds, profit margins, and overall account profitability.
- Business Growth: Develop and implement strategies to boost sales, improve product rankings, and expand presence into additional Amazon marketplaces.

Required Qualifications
- Proven experience managing Amazon Seller Central accounts.
- Strong understanding of Amazon FBA, FBM, and dropshipping policies.
- Expertise in Amazon SEO, product research, and listing optimization techniques.
- Familiarity with Amazon PPC campaigns and advertising performance metrics.
- Proficiency in Microsoft Excel or Google Sheets for data analysis and reporting.
- Excellent analytical, problem-solving, and communication skills.
- Ability to coordinate with suppliers and manage multiple tasks independently.

Preferred Qualifications
- Experience working with Amazon USA and UK marketplaces.
- Knowledge of Amazon research tools to support product and market analysis.
- Understanding of e-commerce profitability, inventory forecasting, and performance reporting.

Key Performance Indicators (KPIs)
- Monthly sales and revenue growth.
- Net profit margin and return on investment.
- Listing conversion rates and organic product rankings.
- Advertising Cost of Sales (ACOS) and Total Advertising Cost of Sales (TACOS).
- Order defect rate and overall account health.
- On-time shipping rates and customer satisfaction scores.

The objective of this role is to maintain a compliant, profitable, and efficiently managed Amazon seller account by leveraging effective product management, operational excellence, customer satisfaction, and data-driven growth strategies. This position offers an opportunity to contribute significantly to the success of the e-commerce business across multiple international marketplaces.