Posted Sep 29, 2021
1. Serves customers by providing product and service information and resolving product and service problems.
2. Attracts potential customers by answering product and service questions and suggesting information about other products and services.
3. Opens customer accounts by recording account information.
4. Maintains customer records by updating account information.
5.Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
6. Maintains financial accounts by processing customer adjustments.
7. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
8. Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Job Details
Satellite BPO
pCall Center carries out sales and marketing activities which are mainly done through cold calling, we have been providing sufficient valuable information about company / product to people and convert them as a potential leads that turns into sales to its clients. Outbound calls are made by telemarketing agents to the customers where we typically use a predictive dialer so that a large number of calls can be made per hour./p
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