Please turn on your javascript Customer Service Representative Job, Islamabad,Rawalpindi, AMPM-Group (USA) - ROZEE.PK

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Job Description

 

We are looking to add more experienced CSRs to our growing team.  Job Timings are 8pm-4am (Pakistan Time). An ideal candidate:

  • Works collaboratively with clinic staff and other departments to provide an exceptional patient experience 
  • Adhere to daily schedules and assignments
  • Assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests and issue resolution
  • Verify and update patient information in the clinical information system
  • When appropriate, assigns electronic tasks to clinic staff to intervene with medically related inquiries and requests and to address concerns
  • Contact patients to remind of appointments
  • Review patient chart (in EMR) to ensure core measures are being addressed anAMd met per protocol and takes appropriate action when they are not, i.e., schedule services
  • Document thoroughly all calls and actions taken within core systems
  • Performs all other related duties as assigned

Job Details

Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Preferably in health-related fields
Career Level:
Experienced Professional
Minimum Experience:
1 Year (health-related customer service experience would be preferred)
Apply Before:
Nov 18, 2016
Posting Date:
Oct 18, 2016
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AMPM-Group (USA)

Information Technology · 11-50 employees - Islamabad, Rawalpindi

AMPM-Group is among very few of the fastest growing multinational health care / IT companies, which provides services and support to its overseas clients. The company has multiple offices in Pakistan and the United States and is looking forward to expand its services. The organization is investing i ...Read More

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