We're looking for an experienced Customer Service Representative 

Key responsibilities are:

  • Email response to customers.
  • Zendesk handling
  • Document each customer's question or problem as well as the resulting answer or solution.
  • Develop customer service solutions.
  • Interact with the back end team for order processing or the address update.
  • Contact courier companies on tracking issues.
  • Contact customers for follow-up.
  • Made pickups for the parcel collections
  • Communicate with the Teammates for further information.
  • Give a reply to customers as per the requirements. (at least 80 tickets per day)

Job Details

Industry:
Total Positions:
10 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gulberg 3, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
Fresh - 7 Years
Apply Before:
Apr 09, 2023
Posting Date:
Mar 08, 2023
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Work Environment

Supervisor’s gender:
Either
Percentage of female coworkers:
50-59%

Aosom

Call Center · 1-10 employees - Lahore

Each day, we here at Aosom work our hardest to live up to our name. We’re always on the lookout for cool new products at the very best prices to help make life better. From HomCom to Outsunny, Pawhut and Soozier, our brands span an extensive variety of categories so that you’ll always find exactly what you’re looking for at a price that won’t break your budget. At Aosom, our goal is to take the convenience and selection of online shopping and pair it with the value of excellent pricing and customer service to create a buying experience like none other..

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