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Job Description

Position Requirements:

    •  Expertise in the deployment, support, maintenance and troubleshooting of enterprise voice and collaboration platforms – Cisco Unified Call Manager, Unity, Presence, Expressways.
    • Deep understanding of Cisco CUBE, SRST, FXO/FXS, SIP, T1/ISDN/PRI.
    • Experience provisioning and troubleshooting carrier communication services including POTS, VoIP, PRI, SIP, DID, e.164
    • Experience in troubleshooting and resolving incidents in an enterprise network environment.
    • Requires the ability to manage moderately ambiguous situations and requirements and make decisions based on the information available.
    • Requires the ability to work on multiple tasks of varying scope and scale.
    • Ability to work with external vendors to support voice systems.
    • Ability to work individually as well as part of an overall, sometimes virtual team.
    • Effective communicator both written and verbal. Able to tailor message based on the targeted audience.
    • Experience in documenting technical standard operating procedures (SOPs) and processes.

 Qualifications Requirement:

    •  Bachelor’s Degree or Master’s Degree in area such as Computer Science, Information Technology, Engineering, or Mathematics.
    • Excellent English communication skills.
    • Cisco CCNP Collaboration certification is a must.
    • Certification in ITIL / ITSM will be a plus

 

Job Details

Industry:
BPO
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BS Computer Science, Information Technology
Career Level:
Experienced Professional
Experience:
2 Years - 3 Years
Apply Before:
Dec 08, 2019
Posting Date:
Nov 08, 2019
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