Application Associate, SNL Feeds

Join S&P Global Market Intelligence as an Application Associate and play a pivotal role in shaping the data product that supports some of the world’s largest financial institutions. In this role, you will act as the bridge between the product and its users, gaining firsthand insight into how clients interact with data feeds, identifying product gaps, and driving meaningful improvements. You will analyze data and product issues to uncover root causes and collaborate closely with Product and Data Operations teams to implement lasting solutions. This position offers a unique opportunity to deepen your technical expertise while contributing directly to product enhancements that impact global financial markets.

Key Responsibilities
- Develop in-depth knowledge of SNL Feeds, including their structure, delivery mechanisms, and client usage.
- Investigate and diagnose data and product issues, focusing on permanent resolutions rather than temporary fixes.
- Identify trends and patterns from client interactions, surveys, case reviews, and feedback to generate actionable product insights.
- Collaborate with Product Managers and team leads to prioritize enhancements and incorporate the client perspective into product decisions.
- Partner with Data Operations to enhance the accuracy, reliability, and usability of data feeds provided to clients.
- Maintain up-to-date documentation, data sources, and workflows to reflect ongoing product changes.
- Review product updates and releases from the client’s viewpoint to ensure clear communication and smooth transitions.
- Enhance your technical and consulting skills through coaching, mentoring, and hands-on experience.

Required Qualifications
- Bachelor’s degree in Computer Science, Artificial Intelligence, or a related field.
- Fresh graduates or candidates with up to six months of experience in product support, application support, data operations, or client-facing technical roles.
- Strong analytical, research, and problem-solving abilities with keen attention to detail.
- Excellent written and verbal communication skills, capable of explaining technical concepts clearly.
- Demonstrated ownership, accountability, and a commitment to continuous improvement.
- Ability to manage competing priorities in a dynamic, fast-paced environment.
- Flexibility to work varied schedules as needed.

Preferred Qualifications and Benefits
- Experience with Salesforce or other case management tools is advantageous.
- Knowledge of SQL, APIs, or feed-based delivery systems is a plus.
- Understanding of financial data or capital markets is beneficial.

At S&P Global, you will gain direct exposure to the lifecycle of a major data product, from development to delivery and enhancement. The role offers growth opportunities in technical, communication, and consulting skills through structured coaching and mentoring. You will join a high-energy team that values innovation, ownership, and continuous learning, supported by the stability of a leading global organization.

S&P Global Market Intelligence is committed to advancing essential intelligence by providing accurate, deep, and insightful information. Our diverse team of over 35,000 professionals worldwide is driven by curiosity and a shared mission to empower clients with the insights they need to make confident decisions. We foster a culture grounded in integrity, discovery, and partnership, working collaboratively to achieve shared goals.

We offer comprehensive benefits designed to support your well-being and career growth, including health and wellness coverage, generous time off, continuous learning resources, financial planning programs, and family-friendly perks. Our inclusive hiring practices promote fairness, transparency, and merit, ensuring equal opportunity for all qualified candidates.

S&P Global is an equal opportunity employer committed to creating a diverse and inclusive workplace. Candidates requiring accommodations during the application process are encouraged to request assistance to ensure a fair and accessible experience. Join us to contribute to critical insights that make a real difference in the financial world.