Application Associate, SNL Feeds

Join S&P Global Market Intelligence as an Application Associate and play a pivotal role in shaping the data product that supports the world’s largest financial institutions. In this position, you will act as the crucial link between the product and its clients, gaining firsthand insight into how clients utilize data feeds, identifying product gaps, and driving meaningful improvements. Your work will involve investigating data and product issues to uncover root causes and collaborating closely with Product and Data Operations teams to implement lasting solutions. This role offers a unique opportunity to develop deep expertise in structured data, APIs, and feed delivery, while enhancing your technical and consulting skills in a dynamic, fast-paced environment.

Key Responsibilities
- Develop comprehensive knowledge of SNL Feeds, including their structure, delivery methods, and client usage.
- Analyze data and product issues to identify root causes and advocate for permanent fixes rather than temporary workarounds.
- Detect trends and patterns from client interactions, surveys, case reviews, and feedback to generate actionable product insights and improvement suggestions.
- Collaborate with Product Managers and team leads to prioritize enhancements and ensure the client perspective is integrated into product decisions.
- Partner with Data Operations to enhance the accuracy, reliability, and usability of the data delivered to clients.
- Maintain up-to-date documentation, data sources, and workflows in line with product changes.
- Review product updates and releases from the client’s viewpoint to facilitate clear communication and smooth transitions.
- Continuously develop your technical and consulting capabilities through coaching, mentoring, and practical experience.

Required Qualifications
- Bachelor’s degree in Computer Science, Artificial Intelligence, or a related field.
- Entry-level candidates or those with up to six months of experience in product support, application support, data operations, or client-facing technical roles.
- Strong analytical, research, and problem-solving skills with keen attention to detail.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
- Demonstrated ownership, accountability, and a commitment to continuous improvement.
- Ability to manage competing priorities effectively in a fast-paced environment.
- Flexibility to work varied schedules as needed.

Preferred Qualifications and Benefits
- Experience with Salesforce or other case management tools is advantageous.
- Knowledge of SQL, APIs, or feed-based delivery systems is a plus.
- Understanding of financial data or capital markets is beneficial.

At S&P Global, you will gain direct exposure to how a major data product is built and improved, with opportunities to transform real client feedback into impactful product changes. You will join a high-energy team that values innovation, ownership, and continuous learning, supported by the stability and resources of a leading global organization.

Benefits include comprehensive health and wellness coverage, generous time off, continuous learning opportunities, competitive compensation, retirement planning, financial wellness programs, and family-friendly perks. Additional benefits range from retail discounts to referral incentives, all designed to support your career and personal well-being.

S&P Global is committed to fostering an inclusive and equitable workplace where all employees have access to opportunities based on their skills and contributions. We uphold values of integrity, discovery, and partnership, collaborating closely with customers and colleagues to deliver essential intelligence that empowers confident decision-making worldwide.

Join us to help create critical insights that make a real difference.