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Job Description

Level I

Basic Installation and Set-Up

•       SharePoint Online:

•       Permissions and user groups

•       Configuration of external users

•       Skype for Business Online:

•       Installation and creating contacts

•       Microsoft Office 365 ProPlus:

•       Installation and setup assistance

•       Dynamics:

•       Reporting

Triage & Troubleshooting

•       Basic Issue Triage

•       Subscription, Authentication and login issues

•       Platform Outages 

  • Basic Application Support – example:  spamming/phishing emails in Exchange

Level II

Installation and Set-Up

•       Dynamics:

  • Data Migration

•       Exchange:

  • Mailbox Migration

•       Initial Recipient/Auto-Discover Configuration

•       SharePoint

•       Permissions & External User Config


•       Configuration issues

Triage & Troubleshooting

•       Advanced Subscription, Authentication & Login Issues

•       Product Activation Issues

•       Performance Issues

•       Advanced Application Support

Level III

Installation and Set-Up


Resource Provisioning, Set-up & deployment


•       Mailbox Migration

Advanced Auto-Discover Configuration


Permissions & External User Config


Integration into other MSFT products

Client installation & Configuration


Advanced Configuration:

•       Single-Sign On

•       AD Synchronization

•       Two-Factor Authentication

•       Azure

Triage & Troubleshooting

•       Load Balancing/Networking Issues

•       Advanced Service & Platform Performance Issues

•       Mobility Access issues

English must be excellent.

Job Details

Total Positions:
3 Posts
Job Shift:
Job Type:
Support Operations Department (SOC)
Job Location:
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jun 23, 2019
Posting Date:
May 23, 2019
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Arpatech Advance Research Projects and Technologies Pvt Ltd

Information Technology · 11-50 employees - Karachi

Arpatech is a boutique technology services company delivering business solutions to its global customers. Arpatech delivers a broad portfolio of information technology and business process outsourcing services to clients in the financial services, healthcare, communications, energy, transportatio ...Read More

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