IT Infrastructure Manager / Senior Manager

Artistic Milliners

Karachi , Pakistan

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Posted Apr 30, 2024 318 views Report Job

Provide leadership and supervision to the IT Support team, ensuring appropriate skilled resources to meet service level requirements.
Offer technical support and guidance to Support staff.
Directly engage in incidents or problems causing service impact and act as an escalation point for unresolved issues.
Implement ITIL Service disciplines covering Incident, Problem, and Change Management.
Provide VM and Hyper V support and administration.
Administer support for Switches, Firewall, and Routers.
Collaborate with the IT director to establish standards and best practices for managing internal infrastructure.
Implement policies/standards to enhance the quality and efficiency of support services based on ITIL methodology.
Work closely with IT Support and other Specialists to ensure a robust service transition process.
Collaborate with the Support team to establish SLA criteria for IT infrastructure availability and performance.
Ensure overall system and infrastructure availability, developing resilient infrastructure to mitigate failures.
Manage day-to-day system administration, including internal network, VPN, Microsoft Active Directory (AD), and backups.
Oversee the rollout and support of desktop devices, laptops, printers, and productivity tools.
Maintain systems, processes, and methodologies for effective monitoring, control, and support of service delivery.
Ensure timely delivery of individual and team projects.
Monitor and evaluate the efficiency and effectiveness of infrastructure service delivery methods and procedures.
Monitor business-critical processes and systems.
Install, configure, and support new and existing servers and network infrastructure.
Plan and implement upgrades required to maintain service levels.
Lead the replacement of infrastructure at end-of-life.
Conduct testing and analysis of network and server infrastructure components.
Maintain server uptime consistent with business goals and metrics.
Continuously improve server and network performance, reliability, and security in line with ISO 27001 and best practices.
Schedule formal service reviews with key stakeholders and manage 3rd party IT/Internet service providers.
Manage team performance objectives and professional development, including training and development plans.
Identify opportunities to simplify IT operations through continuous improvement initiatives.
Provide occasional out-of-hours support.
Perform any other duties as required.