Junior Workforce Management Analyst (Female)

Ascend BPO Services is seeking a detail-oriented Junior Workforce Management Analyst to join our operations team. This role focuses on supporting workforce planning, scheduling, and reporting tasks to ensure efficient resource allocation and optimal service delivery. The ideal candidate holds a Bachelor's degree in Business Administration, Quality and Performance Management, Project Management, Information Technology, or a related field, with 6 months to 2 years of experience in operation, project coordination, or administration roles. The candidate demonstrates strong time management skills and Excel proficiency, including formulas and pivot tables, to analyze data and support forecasting efforts. The Junior Workforce Management Analyst works under supervision and does not manage a team. This position requires the ability to coordinate multiple tasks and collaborate across departments to maintain workforce schedules that align with business needs. Strong analytical capabilities and familiarity with workforce management and reporting tools are essential to contribute effectively in a fast-paced environment. The role emphasizes accuracy, proactive communication, and a commitment to continuous improvement in workforce and operational performance.
Responsibilities

Assist in the development and maintenance of workforce plans to accurately forecast staffing requirements based on historical data and business forecasts.
Support scheduling management by preparing daily, weekly, and monthly staff schedules to meet service level targets and client requirements.
Analyze operational data and generate reports utilizing Excel formulas, pivot tables, and reporting tools to identify trends and operational gaps.
Coordinate with multiple teams and stakeholders to gather the necessary information for workforce planning and scheduling activities.
Monitor adherence to schedules and promptly address deviations to minimize operational disruptions.
Conduct data validation and quality checks to ensure accurate workforce data and forecasting inputs.
Assist in continuous process improvement initiatives by identifying optimization opportunities in workforce allocation and scheduling.
Support project coordination efforts by managing timelines, task follow-ups, and documentation to maintain efficient workflow management.
Maintain effective time management practices to handle multiple assignments simultaneously and meet deadlines.
Stay informed of management methodologies and best practices to apply them in day-to-day workforce management functions.