Senior Support Service Engineer –permanent position, full time, reporting to Head of Support Services (HSS)
Ascertia is a global leader in PKI and high-trust electronic signature solutions. The company designs and develops software products in-house and sells these to a global audience, mainly through a network of local reseller partners. Ascertia has experienced solid revenue growth and is hiring new team members.
The Senior Support Service Engineer will be responsible for product support, service support and relevant operational systems. They will assist in Proof of Concepts, post-sale installation delivery and configuration projects. The Senior Support Service Engineer will be part of a team providing the best level of service in the PKI and high-trust electronic signature industry. The role involves working closely with the Sales, Customer Success, Development and Partners to engage with Ascertia’s customers to fully support and serve their needs.
Key responsibilities include:
Product and service support
Operational systems support
Team communication and feedback
Why work for Ascertia?
Ascertia is a UK limited company. The focus of the company is the development of high trust PKI products particularly focused on long-term digital signatures, mainly sold through our global partner network.
Ascertia is a recognized brand for high trust cryptographic security. A good number of the security industry leaders recommend or resell Ascertia products. Gartner rates Ascertia very well for our leadership position in providing high trust digital signature solutions and our global delivery capability.
We are a successful global provider of products and services with a friendly and caring approach to our colleagues. We are a friendly team of people that focus on getting the right relationships with our key partners and clients.
Around the world there are approximately 100 staff with a strong focus on R&D and technical high trust sales. Ascertia has seen strong year on year growth and needs to expand it Customer Service and Operational teams.
There is excellent growth potential at Ascertia. There is no limit to the progress a successful candidate can make. We are heavily dependent on the personal skills and experience people bring and the way these can be harnessed for company and personal success.
Since 2001, Ascertia has been a global leader in delivering high-trust solutions for digital signatures, time stamping, certificate validation, certificate issuance. Ascertia has two strategic products:
SigningHub (more business focused) delivers a complete signing solution enabling organizations to workflow documents for digital signature approval. When integrated into core business applications or used standalone, Signing Hub optimizes how internal and external users can review, approve and sign documents at any time on any device. Available as an on-premise product, private cloud service or multi-tenanted public cloud service.
ADSS Server (more technical focused) is an advanced framework product that offers a full range of PKI related services. It is the cryptographic engine that powers SigningHub and includes support for qualified and AATL certificates, central key management, local and remote signing and long-term signature creation and verification. Modular license options exist for CA, RA, OCSP, SCVP, TSA, central signing, local signing, authorized remote signing and long-term archiving.
Ascertia Pvt. Limited a multinational software development company, specializing in the field of IT Security and PKI (Public Key Infrastructure). Ascertia is a privately funded ISO 9001:2000 certified company, managed from UK, Dubai and have an offshore development office in Lahore. Ascertia's prim ...Read More