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Job Description

  • Technical Consultant, Professional Services permanent position, full time, reporting to Head of Professional Services (HPS)
  • Ascertia is a global leader in PKI and high-trust electronic signature solutions.
  • The company designs and develops software products in-house and sells these to a global audience, mainly through a network of local reseller partners.
  • Ascertia also delivers the large national level projects through its Professional Services team.
  • Ascertia has experienced solid revenue growth and is hiring new team members.
  • The “Technical Consultant” will be responsible for activities including design, document, deploy, test and support the large scale local and international complex deployments.
  • He will be involved in proof of concepts, pre-sales, demos, delivery as well as complex configuration assignments.
  • The “Technical Consultant” will be part of a team offering the best level of IT skills in the PKI and high-trust electronic signature industry.
  • The role involves working closely with the sales, customer success, R&D, support and partners to engage with Ascertia’s customers to fully support and serve their needs.

Key responsibilities include:

Responsibilities:

  • Work as senior member of the Ascertia’s Professional Services Team to drive successful outcomes within the defined response times
  • Work with other teams to build an effective technical knowledge base with relevant, reusable material and create and maintain relevant documents
  • Assist where required to provide internal service status on different projects to the sales, R&D, customer success, CTO and executive management
  • Work effectively with the senior team members to plan the new projects and assist in supporting existing projects
  • Work closely with R&D and support teams to manage any complex customer deployments, issues or items that need careful management to ensure successful outcomes
  • Provide detailed and effective reports on different aspects of the projects
  • Identify process, structure or operational improvement areas, discuss and implement solutions to address these with the HPS
  • Coach and mentor the junior team members 

Team communication and feedback:

  • Work with HPS to build an effective team who are service, solution and success focused, who exhibit clear professional communications, a “can do” attitude and a respect for good security practices 
  • Ensure that there is feedback to relevant teams with any useful information such as upsell opportunities or product innovation items or licensing questions
  • Provide feedback to HPS on items that could simplify professional services efforts or help facilitate larger scale product deployments, so that products are developed in a way that makes them easy to install, configure and set up with appropriate resiliency and high availability
  • Knowledge of Ascertia’s strategic products ADSS Server and SigningHub is desirable, as is a good understanding of PKI, EU eIDAS Regulation and GDPR.
  • This is an advanced technical service role requiring 5 years’ experience of installing and configuring operating systems (Windows and Linux), databases and working with private and public cloud services such as Microsoft Azure and AWS.
  • Flexibility is required to work when, where and as required to ensure service tasks are completed quickly and effectively to a consistently high standard, ensuring customer and partner satisfaction and importantly repeat annual business.
  • The role requires excellent self-discipline and timekeeping to manage concurrent tasks. 
  • Travelling within Pakistan and abroad to work on the customer sites  

We offer

  • An interesting and challenging job, a dynamic opportunity for professional growth.
  • Bi-annual bonus
  • Bi-annual Increments
  • Paid time off
  • State of the art office infrastructure
  • Complimentary meals
  • Team building activities
  • A market competitive remuneration package including provident fund, medical insurance and allowance
  • Company-sponsored yearly excursion trip, cricket and gaming clubs

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Department:
Professional Services
Job Location:
Gulberg 2, Lahore, Pakistan
Gender:
Male
Minimum Education:
Bachelors
Degree Title:
Bachelor's in Computer Sciences or Information Technology
Career Level:
Experienced Professional
Experience:
5 Years - 8 Years
Apply Before:
Mar 11, 2021
Posting Date:
Feb 08, 2021
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Ascertia (Pvt) Ltd.

Information Technology · 51-100 employees - Lahore

Ascertia is a UK limited company. The focus of the company is the development of high trust PKI products particularly focused on long-term digital signatures, mainly sold through our global partner network. Ascertia is a recognized brand for high trust cryptographic security. A good number of the ...Read More

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