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Customer Support Representative - eBay / Amazon

Asia Packages

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Responsibilities:

Provide exceptional customer support through eBay and Amazon messaging, responding to inquiries in a timely and professional manner.
Maintain updated knowledge of eBay and Amazon policies, including handling disputes, A-to-Z claims, returns, and order issues.
Track and document all customer interactions, issues, and resolutions using organized spreadsheets.
Manage claims and refunds with courier services and follow up on delivery-related issues.
Collaborate with internal departments to resolve complex customer problems.
Prepare periodic reports on customer feedback, recurring issues, and resolution performance across both platforms.

Requirements:

Strong understanding of both eBay and Amazon seller policies, processes, and claim management.
Fluent written English with excellent communication skills.
Proficiency in Excel or Google Sheets for organizing and tracking data.
Experience handling customer disputes, claims, returns, and refunds on marketplaces.
Strong organizational and multitasking abilities in a fast-paced environment.
1–2 years of experience in customer service or e-commerce support.

What We Offer: