Posted Feb 20, 2026 41 views
Asia Packages is seeking a dedicated Telemarketing & Payment Recovery Specialist to join our dynamic team. The ideal candidate will have at least one year of experience in telemarketing and payment recovery within customer service or financial operations. This role involves engaging with customers to manage payment recovery processes effectively while maintaining excellent customer relationships. The specialist will utilize customer relationship management and payment processing systems to ensure timely collection of payments and resolve any discrepancies in a professional manner. Additionally, the position requires overseeing a small team of one person, fostering teamwork, providing guidance, and ensuring team targets are met consistently. A bachelor's degree is required to qualify for this opportunity. The Telemarketing & Payment Recovery Specialist acts as a critical link between customers and the company, focusing on maintaining financial accuracy and positive communication. Through persistent follow-ups and negotiation skills, the specialist recovers overdue payments and minimizes risks related to outstanding accounts. Managing payment procedures accurately and efficiently while adhering to company policies forms a core part of daily responsibilities. The role involves detailed reporting, analyzing payment trends, and contributing to procedure improvements to optimize recovery rates. Leadership capabilities are essential to support and motivate team members, ensuring a cohesive work environment aligned with Asia Packages' commitment to customer satisfaction and financial integrity.
Responsibilities
- Engage actively with customers via telephone to discuss overdue payments and negotiate repayment options.
- Utilize customer relationship management systems to document interactions, update customer information, and track payment statuses.
- Apply payment processing systems proficiently to facilitate accurate and timely payment recovery.
- Analyze customer accounts for payment discrepancies and follow up to resolve outstanding balances.
- Develop payment recovery strategies tailored to customer profiles while maintaining respectful and professional communication.
- Lead and manage a small team of one member by providing support, training, and motivation to achieve set targets.
- Prepare detailed reports on payment recovery progress, customer interactions, and potential risks related to accounts.
- Collaborate with other departments to resolve billing issues and improve overall payment recovery processes.
- Ensure compliance with company policies and industry regulations during all telemarketing and payment recovery activities.
- Monitor team performance and implement improvement initiatives to enhance efficiency and effectiveness.
- Stay updated on customer financial behavior trends to adapt strategies for better recovery outcomes.
- Maintain a positive company image by delivering customer service excellence and building trust during all communications.
Job Details
Asia Packages
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