Marketing Person

As a Marketing Person at Asiasoft, you will play a pivotal role in managing and enhancing the company's presence across various social media platforms. You will be responsible for regularly monitoring social media pages and providing timely and professional responses to messages and comments on platforms such as Facebook and Instagram. You will also handle incoming calls, understand caller requirements, and forward them to the relevant departments or personnel. This position requires maintaining polite, professional, and helpful communication with customers, ensuring a positive experience that supports the companys marketing and customer service goals. In this role, you will lead and manage a small team of two members, fostering a collaborative and efficient work environment. You should be responsible, punctual, and a quick learner, capable of managing customer queries and calls effectively. Previous experience in social media management, customer support, call handling, or marketing will be an advantage. Basic knowledge of social media handling and communication skills is essential to succeed in this role. Your contributions will directly impact Asiasoft's customer engagement and brand reputation.
Responsibilities

Manage and regularly monitor social media pages including Facebook and Instagram to maintain active engagement.
Respond to messages and comments on social media platforms promptly to ensure excellent customer interaction.
Attend incoming calls, understand the callers needs, and direct calls to the appropriate department or individual.
Maintain polite, professional, and helpful communication with customers at all times.
Lead and support a team of two members to ensure smooth social media and customer communication operations.
Ensure customer queries and calls are managed efficiently and resolved in a timely manner.
Demonstrate responsibility, punctuality, and quick learning to adapt to company processes and customer needs.
Monitor customer feedback and provide insights to improve marketing strategies and customer support.
Use basic social media tools and communication skills to support marketing initiatives and brand awareness.
Maintain documentation and records of customer interactions and social media activities for reporting purposes.
Collaborate across departments to ensure customer requests are fulfilled and information flows effectively.