Assistant Branch Manager

Dawood Family Takaful Ltd (DFTL), a pioneer in Family Takaful (Islamic life insurance) in Pakistan and a member of the First Dawood Group of Companies, is seeking an Assistant Branch Manager for its Gujranwala branch. The company operates under the regulatory framework of the Securities & Exchange Commission of Pakistan and is known for its strong capitalization, financial stability, and commitment to providing Islamic financial protection and savings solutions. The Assistant Branch Manager will play a crucial role in supporting branch operations, driving business growth, and ensuring excellent customer service aligned with the company’s mission and values.

Key Responsibilities

- Support overall management and growth of the Gujranwala branch by overseeing daily operations and ensuring compliance with company policies and Takaful guidelines.
- Lead, coach, and motivate the branch team to achieve performance targets while fostering a customer-centric service culture.
- Manage customer relationships by handling queries, resolving escalations, and coordinating claims and policy servicing efficiently.
- Prepare and analyze regular reports on branch performance to assist senior management in decision-making.
- Participate in local market outreach initiatives and collaborate with senior management to implement branch-level strategies and business development plans.
- Support sales activities and contribute to achieving branch sales targets through effective planning and team coordination.

Required Qualifications

- Strong leadership and team management skills with the ability to guide and develop branch staff effectively.
- Proficiency in customer service, relationship management, and conflict resolution to address diverse customer needs.
- Sound understanding of financial services, preferably in Takaful or insurance, along with basic knowledge of Islamic financial principles.
- Competence in sales planning, business development, and achieving targets within a branch or regional context.
- Excellent organizational, time management, and problem-solving abilities to handle daily operations and multiple priorities.
- Ability to work with data, prepare performance reports, and utilize standard office and branch management software tools.
- Excellent verbal and written communication skills in relevant local languages and English.
- Bachelor’s degree in business, finance, commerce, or a related field.

Preferred Qualifications and Benefits

- A master’s degree or relevant professional certifications will be considered an advantage.
- Prior experience in branch operations, financial services, banking, or Takaful/insurance is highly desirable.
- An ethical mindset aligned with Islamic values, demonstrating a strong commitment to customer-centric service and long-term relationship building.

This role offers the opportunity to contribute to a well-established organization committed to innovation and excellence in the Family Takaful industry. The Assistant Branch Manager will be instrumental in driving branch success and enhancing customer trust through disciplined savings and protection solutions.