Assistant Ecommerce Operational Manager

We are seeking a highly organized, proactive, and detail-oriented Assistant eCommerce Operations Manager to support the daily management of our eCommerce operations and teams based in Pakistan. This role works closely with the eCommerce Operations Manager to ensure seamless coordination across departments, effective communication, and timely task completion. The ideal candidate will be a strong team player with excellent organizational and communication skills, a problem-solving mindset, and the ability to manage multiple priorities in a fast-paced eCommerce environment.

Key Responsibilities

- Support the eCommerce Operations Manager in overseeing and coordinating the Pakistan eCommerce team.
- Serve as the primary point of contact for team members regarding daily operational matters.
- Allocate and manage tasks based on priorities and team needs.
- Monitor team productivity, attendance, task completion, and overall performance.
- Ensure deadlines, quality standards, and performance expectations are consistently met.
- Follow up on pending tasks and promptly address any issues.
- Provide support to team members with questions and operational challenges.
- Collaborate closely with the eCommerce Operations Manager to maintain smooth communication between Pakistan and UK teams.
- Provide regular updates on team performance, workflow progress, completed tasks, and outstanding issues.
- Escalate significant operational problems or performance concerns as needed.
- Implement instructions, processes, and priorities communicated by the eCommerce Operations Manager.
- Ensure the Pakistan team adheres to operational procedures and expectations.
- Monitor daily workflows to ensure efficient task progression.
- Identify bottlenecks or delays and report them for resolution.
- Assist in improving processes and workflows to enhance efficiency and productivity.
- Address urgent tasks and operational issues swiftly.
- Maintain accurate task trackers, records, and operational documentation.
- Assist in preparing daily, weekly, and monthly performance reports.
- Support the team in managing escalated customer and order-related issues, including incorrect addresses, order delays, and stock shortages.
- Coordinate with relevant team members to resolve customer and order problems promptly.
- Communicate critical customer or order-related issues to the eCommerce Operations Manager.
- Assist with onboarding new Pakistan-based team members, ensuring they have necessary software, accounts, system access, and equipment.
- Provide basic guidance on internal systems, tools, and processes.
- Report technical issues to the appropriate departments and follow up until resolved.
- Help new team members understand their responsibilities, workflows, and performance expectations.

Required Qualifications

- Fluent English speaker with excellent written and verbal communication skills.
- Strong understanding of eCommerce workflows, including experience with Shopify and marketing tools such as Klaviyo, Meta Ads, and Google Ads.
- Confident in communicating with the eCommerce Operations Manager and UK team.
- Demonstrated team coordination and leadership abilities, capable of guiding and supporting the Pakistan team.
- Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities effectively.
- Strong problem-solving skills to resolve daily team and workflow issues.
- Ability to monitor team performance, productivity, deadlines, and task completion.
- Proficient in productivity, communication, and task-tracking tools.
- Good technical aptitude to assist with onboarding, computer setups, system access, and basic technical troubleshooting.
- Self-motivated with the ability to work independently, take initiative, and follow through on responsibilities.

Preferred Qualifications and Benefits

- Previous experience in eCommerce, operations, customer service, administration, or team management is preferred.

This role offers the opportunity to contribute to a dynamic eCommerce environment, working collaboratively across international teams to drive operational excellence and customer satisfaction.