Assistant Ecommerce Operational Manager

We are seeking a highly organized, proactive, and detail-oriented Assistant eCommerce Operations Manager to support the daily management of our eCommerce operations and teams based in Pakistan. This role involves close collaboration with the eCommerce Operations Manager to ensure seamless coordination between departments, effective communication, and timely completion of tasks. The ideal candidate will be a strong team player with excellent organizational and communication skills, a problem-solving mindset, and the ability to manage multiple priorities in a fast-paced eCommerce environment.

Key Responsibilities

Support the eCommerce Operations Manager in managing and coordinating the Pakistan eCommerce team, acting as the primary point of contact for daily operational matters. Allocate and coordinate tasks based on priorities and team needs, while monitoring productivity, attendance, task completion, and overall performance. Ensure deadlines, quality standards, and performance expectations are consistently met, following up promptly on any pending tasks or issues.

Work closely with the eCommerce Operations Manager to maintain smooth communication between the Pakistan and UK teams. Provide regular updates on team performance, workflow status, completed tasks, and outstanding issues. Escalate significant operational problems or performance concerns as needed and implement instructions, processes, and priorities communicated by the manager. Ensure the Pakistan team understands and adheres to operational procedures and expectations.

Oversee daily workflows to ensure tasks progress efficiently, identifying bottlenecks or delays and reporting them to the eCommerce Operations Manager. Assist in process improvements to boost efficiency and productivity, ensuring urgent tasks and operational issues are addressed quickly. Maintain accurate task trackers, records, and operational documentation, and assist in preparing daily, weekly, and monthly performance reports.

Support the team in handling escalated customer and order-related issues, including incorrect addresses, order delays, and stock shortages. Coordinate with relevant team members to resolve these issues promptly and communicate important customer or order-related concerns to the eCommerce Operations Manager.

Assist with onboarding new Pakistan-based team members by ensuring they have the necessary software, accounts, system access, and computer equipment. Provide basic guidance on internal systems, tools, and processes. Report technical issues to the appropriate department and follow up until resolution. Help new employees understand their responsibilities, workflows, and performance expectations.

Required Qualifications

Fluent English speaker with excellent written and verbal communication skills. Strong understanding of eCommerce workflows and familiarity with platforms such as Shopify, and marketing tools including Klaviyo, Meta Ads, and Google Ads. Confident in communicating with the eCommerce Operations Manager and UK team when required.

Demonstrated team coordination and leadership skills, with the ability to guide and support the Pakistan team effectively. Highly organized and detail-oriented, capable of managing multiple tasks and priorities simultaneously. Strong problem-solving abilities to resolve day-to-day team and workflow challenges.

Experience monitoring team performance, productivity, deadlines, and task completion is essential. Proficiency in productivity, communication, and task-tracking tools is required. Good technical skills to assist with onboarding, computer setups, system access, and basic technical troubleshooting are necessary. Ability to work independently, take initiative, and follow through on responsibilities is critical.

Preferred Qualifications and Benefits

Previous experience in eCommerce, operations, customer service, administration, or team management is preferred. This role offers the opportunity to work in a dynamic, fast-paced environment with cross-border collaboration, providing valuable experience in global eCommerce operations.