Assistant Ecommerece Operation Manager

We are seeking a highly organized and proactive Assistant eCommerce Operations Manager to support the daily management of our eCommerce operations and teams based in Pakistan. This role involves close collaboration with the eCommerce Operations Manager to ensure seamless coordination between departments, effective communication, and timely task completion. The ideal candidate will be a strong team player with excellent organizational and communication skills, a problem-solving attitude, and the ability to manage multiple priorities in a fast-paced eCommerce environment.

Key Responsibilities

- Support the eCommerce Operations Manager in overseeing and coordinating the Pakistan eCommerce team.
- Serve as the primary point of contact for the Pakistan team on daily operational matters.
- Allocate and prioritize tasks according to team needs and project deadlines.
- Monitor team productivity, attendance, task completion, and overall performance to ensure quality standards are met.
- Follow up on pending tasks and promptly address any operational issues.
- Provide ongoing support to team members with questions, challenges, and day-to-day concerns.
- Collaborate closely with the eCommerce Operations Manager to maintain smooth communication between Pakistan and UK teams.
- Deliver regular updates on team performance, workflow status, completed tasks, and outstanding issues.
- Escalate significant operational problems or performance concerns to the eCommerce Operations Manager.
- Implement instructions, processes, and priorities as communicated by management.
- Ensure the Pakistan team adheres to operational procedures and expectations.
- Monitor daily workflows, identify bottlenecks or delays, and report them to the Operations Manager.
- Assist in process improvements to enhance efficiency and productivity.
- Address urgent tasks and operational issues swiftly.
- Maintain accurate task trackers, records, and operational documentation.
- Assist in preparing daily, weekly, and monthly performance reports.
- Support the team in managing escalated customer and order-related issues, including incorrect addresses, order delays, and stock shortages.
- Coordinate with relevant team members to resolve customer and order issues promptly.
- Communicate critical customer or order-related concerns to the Operations Manager.
- Assist with onboarding new Pakistan-based team members by ensuring they have necessary software, accounts, and system access.
- Provide basic guidance on internal systems, tools, and processes.
- Report and follow up on technical issues until resolution.
- Help new team members understand their responsibilities, workflows, and performance expectations.

Required Qualifications

- Fluent in English with excellent written and verbal communication skills.
- Strong understanding of eCommerce workflows and platforms, including Shopify.
- Familiarity with marketing tools such as Klaviyo, Meta Ads, and Google Ads.
- Confident in communicating with both the eCommerce Operations Manager and UK team.
- Proven team coordination and leadership abilities with experience guiding and supporting teams.
- Highly organized and detail-oriented with the ability to manage multiple tasks and priorities effectively.
- Strong problem-solving skills to resolve daily team and workflow challenges.
- Ability to monitor team performance, productivity, deadlines, and task completion.
- Proficient in productivity, communication, and task-tracking tools.
- Good technical aptitude to assist with onboarding, computer setups, system access, and basic technical troubleshooting.
- Self-motivated with the ability to work independently, take initiative, and follow through on responsibilities.

Preferred Qualifications and Benefits

- Previous experience in eCommerce, operations, customer service, administration, or team management is preferred.

This role offers the opportunity to contribute to a dynamic and growing eCommerce operation while developing leadership skills in a collaborative environment.