Assistant

PTCL Regional Distributor IBN-E-HAYYAT

Pakistan

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PTCL Regional Distributor IBN-E-HAYYAT, in partnership with Pakistan Telecommunication Company Limited (PTCL), is seeking a dedicated Assistant to join their team in Sheikhabad. PTCL is a prominent telecommunication service provider in Pakistan, offering a variety of products such as landline, broadband (ADSL/VDSL/GPON), Smart TV connections, CharJi 4G LTE, and WiFi routers. The distributor plays a vital role in supporting these services, focusing on delivering efficient and reliable connectivity to both residential and business customers. This position offers an opportunity to work within a growing organization committed to customer satisfaction and operational excellence.

Key Responsibilities

- Support daily office operations including handling customer inquiries and maintaining accurate records.
- Assist with order processing for PTCL services and equipment.
- Coordinate installation and service requests by liaising with field staff.
- Track inventory of devices such as routers and Smart TV equipment.
- Prepare simple reports and documentation as required.
- Perform basic administrative tasks including data entry, filing, and routine communication.
- Follow up with customers and PTCL representatives to ensure smooth service delivery.
- Contribute to maintaining a professional, organized, and customer-focused work environment.

Required Qualifications

- Strong organizational and administrative skills with attention to detail in data entry and record-keeping.
- Effective communication abilities to interact with customers, technicians, and internal teams.
- Basic understanding of telecommunication services or a willingness to learn about landline, broadband, TV, and LTE products.
- Proficiency in common office software such as MS Word and Excel, with comfort using digital systems.
- Ability to work full-time on-site in Sheikhabad and manage multiple tasks efficiently in a fast-paced environment.
- Customer service orientation with problem-solving skills and a detail-focused approach.

Preferred Qualifications and Benefits

- Prior experience in administrative, customer support, or telecom-related roles is preferred.
- Intermediate education or higher in business, commerce, IT, or related fields is advantageous.

This role is ideal for candidates looking to develop their career in telecommunications and administration within a reputable and expanding organization. The position demands commitment, professionalism, and a proactive attitude to support the distributor’s mission of delivering reliable telecommunication services to the local market.