Assistant

PTCL Regional Distributor IBN-E-HAYYAT

Khyber , Pakistan

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PTCL Regional Distributor IBN-E-HAYYAT, in partnership with Pakistan Telecommunication Company Limited (PTCL), is a prominent provider of telecommunication services across Pakistan. The distributor offers a comprehensive range of PTCL products, including landline, broadband services (ADSL/VDSL/GPON), Smart TV connections, CharJi 4G LTE, and WiFi routers. The team is dedicated to delivering efficient and reliable services to both residential and business customers. Joining this growing organization means becoming part of a committed workforce focused on connectivity and customer satisfaction in the local market.

Key Responsibilities
- Support daily office operations by handling customer inquiries and maintaining accurate records.
- Assist with order processing for PTCL services and equipment, ensuring timely coordination.
- Coordinate installation and service requests with field staff to facilitate smooth service delivery.
- Track inventory of devices such as routers and Smart TV equipment to maintain stock levels.
- Prepare simple reports and documentation to support operational needs.
- Perform basic administrative tasks including data entry, filing, and routine communication.
- Follow up with customers and PTCL representatives to ensure effective service management.
- Contribute to maintaining a professional, organized, and customer-focused work environment.

Required Qualifications
- Strong organizational and administrative skills, with an emphasis on accurate data entry and record-keeping.
- Effective communication abilities for interacting with customers, technicians, and internal teams.
- Basic understanding of telecommunication services or a willingness to learn about landline, broadband, TV, and LTE products.
- Proficiency in common office software such as MS Word and Excel, along with comfort using digital systems.
- Ability to work full-time on-site in Sheikhabad and manage multiple tasks in a fast-paced environment.
- Customer service mindset, with strong problem-solving skills and attention to detail.

Preferred Qualifications and Benefits
- Prior experience in administrative, customer support, or telecom-related roles is advantageous.
- Intermediate education or higher in business, commerce, IT, or a related field is preferred.

This role offers the opportunity to work within a reputable telecommunication distributor, gaining valuable experience in a dynamic sector. Candidates who are organized, proactive, and customer-oriented will find this position rewarding and integral to the company’s continued success.