Assistant Manager – E-Commerce

Olim Naturals, a leading skincare brand, is seeking an experienced Assistant Manager – E-Commerce to oversee and enhance our online presence. This role requires a Shopify expert with strong marketing creativity and leadership skills to manage our e-commerce stores, influencer marketing initiatives, social media channels, and daily operational activities. The position is based on-site in Gajju Matah, Lahore, offering a competitive monthly salary ranging from PKR 70,000 to 100,000, depending on experience and skill level.

Key Responsibilities

Shopify & Daraz Management:
Take full ownership of managing products, collections, listings, pricing strategies, site navigation, landing pages, promotions, and apps on Shopify and Daraz platforms. Continuously optimize product pages, bundles, and the overall shopping experience to increase conversion rates and average order value. Handle routine troubleshooting to ensure smooth store operations.

Operations & Ginko ERP:
Maintain accurate order processing and inventory management. Oversee fulfillment through Daraz and Shopify dispatch via courier services. Coordinate deliveries, cancellations, returns, and cash-on-delivery settlements by working closely with dispatch and accounts teams.

Influencer Marketing:
Lead the entire influencer marketing process including creator selection, outreach, negotiation, product seeding, briefing, approval workflows, and monitoring posting deadlines. Build and maintain strong relationships with influencers, ensuring audience alignment and authentic engagement. Track campaign performance by analyzing costs, engagement metrics, traffic, and attributable sales using tracking links or discount codes.

Social Media Management:
Manage all brand social media platforms by developing content calendars, scheduling posts, and ensuring timely publication. Collaborate with designers and content creators to produce engaging visuals, captions, reels, stories, product education materials, launch announcements, and promotional offers. Use audience insights and analytics to continuously improve engagement and reach.

Team Leadership:
Supervise the customer support and design teams by setting priorities, assigning targets, reviewing work quality, and providing constructive feedback. Ensure timely execution of tasks and resolve customer issues efficiently. Facilitate coordination between marketing, design, support, and dispatch departments to maintain seamless operations.

Reporting:
Prepare and present weekly and monthly reports covering sales performance against targets, store analytics, inventory status, fulfillment metrics, influencer campaign results, social media insights, customer support effectiveness, and team productivity. Highlight areas for improvement and recommend actionable next steps.

Required Qualifications

- Ideally 4 to 6 years of relevant experience with strong expertise in Shopify platform management.
- Demonstrated success in influencer marketing, social media management, and leading teams.
- Familiarity with Daraz marketplace, ERP systems, and Pakistan courier/COD processes; experience with Ginko ERP is preferred.
- Proficient in Excel or Google Sheets for reporting and data analysis.
- Excellent communication skills, creativity, and a strong sense of ownership and accountability.

Preferred Qualifications and Benefits

- Experience in the skincare or beauty industry is considered an advantage.
- Opportunity to work in a dynamic and growing brand environment with a focus on innovation and quality.
- Competitive salary package aligned with skills and experience.

This role offers a unique chance to contribute to a fast-growing skincare brand by combining technical e-commerce expertise with creative marketing and leadership. If you are passionate about driving online sales and building strong digital communities, this position at Olim Naturals could be the perfect fit.