Assistant Manager, Account Management

foodpanda, a part of the Delivery Hero Group, is a leading local delivery platform operating in approximately 65 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is included in the MDAX stock market index. Our mission is to deliver an exceptional experience—fast, easy, and right to the customer’s door. We are currently seeking an Account Manager to join our team, responsible for managing and nurturing relationships with key vendors who contribute significantly to foodpanda’s order volume and revenue.

Key Responsibilities

- Serve as the primary point of contact for city-wide client accounts, ensuring seamless communication and relationship management.
- Develop and maintain strong, trustworthy relationships with all key accounts to foster long-term partnerships.
- Analyze client needs and identify upcoming opportunities to drive business growth.
- Negotiate contracts and close agreements aimed at maximizing profitability.
- Drive month-over-month growth across all assigned accounts.
- Communicate progress on weekly, monthly, and quarterly initiatives clearly to both internal teams and external stakeholders.
- Prepare detailed reports covering commercial metrics, operational performance, product mix, and marketing campaign outcomes.
- Forecast and monitor key account metrics, including monthly and quarterly sales results and annual forecasts.
- Design and implement exclusive marketing campaigns, partnerships, and co-branding activities tailored to key accounts.
- Support cross-functional teams by facilitating communication, resolving urgent issues, coordinating group-level support, and deploying necessary processes and tools.
- Undertake additional tasks and projects as they arise to support business objectives.

Required Qualifications

- Bachelor’s degree in Business Administration or a related field.
- Minimum of 2 years’ experience in a relevant role, preferably within account management or client servicing.
- Strong sense of responsibility with the ability to take full ownership of assigned functions.
- Proficiency in Microsoft Office, especially Excel, or Google Suite equivalents.
- Solid understanding of the internet and e-commerce sectors.
- Highly driven, ambitious, and proactive with the capability to lead independent projects.
- Skilled in root cause analysis and process flow development.
- Detail-oriented with a strong focus on following through every step of a process.
- Data-driven and process-oriented mindset to support informed decision-making.

This role offers the opportunity to work in a dynamic and fast-growing environment where your contributions directly impact business success. If you are passionate about building strong client relationships and driving growth through strategic account management, this position at foodpanda provides a rewarding platform to advance your career.