Assistant Manager Billing

A leading multipurpose terminal operator managing port berths under a long-term concession with Karachi Port Trust (KPT) is seeking an Assistant Manager Customer Care - Billing. The company plays a vital role in Pakistan’s maritime trade by providing efficient, reliable, and technology-driven terminal operations. The position is based on-site at East-Wharf Port (Keamari Port), Karachi, and offers permanent employment. The role involves managing, coordinating, and monitoring all billing functions within Customer Care to ensure operational efficiency. This includes overseeing billing activities, implementing monitoring systems, ensuring timely system updates, and collaborating with shifts and peer departments for smooth operations.

Key Responsibilities

- Manage all billing activities related to Container and Multipurpose operations, ensuring accurate, timely, and complete customer billing in accordance with standard operating procedures (SOP). This includes the timely issuance of pro-forma invoices and real-time recording of billing and collections.
- Ensure the billing system is regularly updated with current tariff rates, exchange rates, and other master data to maintain billing accuracy.
- Oversee collection functions to guarantee uninterrupted operations, implementing monitoring mechanisms to detect, prevent, and report irregularities or deficiencies.
- Process customer waiver and refund requests promptly by verifying and coordinating them according to SOP guidelines.
- Prepare and submit timely reports, comparative analyses, and statistical data on billing and related services on a monthly basis.
- Coordinate effectively with the Helpdesk and other departments while maintaining professionalism, integrity, confidentiality, and compliance with legal, regulatory, and organizational standards.

People Management & Compliance

- Lead, train, and mentor the billing team to ensure discipline, consistent performance, and adherence to quality, health, safety, and environmental (QHSE) standards.
- Foster a motivated and engaged team culture that promotes collaboration and continuous improvement.

Required Qualifications

- Minimum 16 years of education, preferably in Finance, Accounts, or Economics. Candidates must meet physical and mental fitness requirements as per QHSE standards.
- Willingness to work in shifts, including nights, weekends, and public holidays.
- Relevant billing experience of at least 3 years for candidates with a Master’s degree or 5 years for graduates in a large-scale organization.
- Proficiency in reading and writing English is essential.

Competencies

- Strong leadership qualities including customer focus, mental agility, drive for performance, adaptability, courage, and the ability to inspire others.
- Technical proficiency in billing processes, reporting, and reconciliation.
- Sound knowledge of applicable billing laws and regulations.
- Experience with billing and collection systems, along with competence in using computers, MS Office, and email communication.

This role offers the opportunity to contribute to a key player in Pakistan’s maritime trade sector, working in a dynamic environment that values accuracy, efficiency, and teamwork.