Assistant Manager - Citrix Support.MGN Pak- TECH - TOPS - End - User Services.MIT - PAKCOE

The Senior Citrix Engineer plays a critical role in designing, implementing, and supporting Citrix environments, both OnPremises and Desktop as a Service (DaaS). This position ensures the delivery of efficient, scalable, and secure Citrix infrastructure solutions that provide an optimal end-user experience. The engineer is responsible for maintaining system stability, addressing performance issues, and aligning technical operations with business objectives through proactive optimization and management of resources.

Key Responsibilities

Design & Architecture: Develop and implement comprehensive Citrix infrastructure strategies for OnPrem and cloud environments. Design Virtual Desktop Infrastructure (VDI) solutions that meet organizational needs, focusing on scalability, security, and high availability.

Performance Optimization: Continuously monitor Citrix performance to reduce latency, resolve IOPS challenges, and optimize resource allocation. Implement effective traffic routing and load balancing strategies to enhance user experience.

Cloud & OnPrem Integration: Manage the migration of users from OnPrem to DaaS with minimal disruption. Oversee hybrid VDI environments to ensure seamless integration and operation between OnPrem and cloud infrastructures.

Troubleshooting & Support: Provide tier 2 and tier 3 support for complex Citrix issues. Conduct root cause analysis on recurring problems, implement permanent fixes, and maintain thorough documentation.

Security & Compliance: Ensure Citrix environments comply with regulatory standards by applying patches, updates, and managing access controls. Administer Role-Based Access Control (RBAC) to safeguard sensitive information.

Project Management: Lead Citrix infrastructure projects such as cloud migrations and NetScaler technology refreshes. Coordinate with cross-functional teams to ensure timely project delivery and resolve any obstacles.

Required Qualifications

Citrix Technology Expertise: Extensive knowledge of Citrix Virtual Apps and Desktops, Citrix NetScaler, and Workspace Environment Management (WEM). Experience with both OnPrem and cloud-based Citrix solutions, including hybrid configurations. Skilled in traffic management, load balancing, resource optimization, and session management.

Cloud Infrastructure: Solid understanding of public and private cloud platforms, particularly Microsoft Azure, and their integration with Citrix DaaS. Familiarity with virtualization technologies such as Hyper-V and VMware.

Security & Compliance: Strong grasp of cybersecurity principles relevant to virtual desktop infrastructure, including encryption, access control, and security policies. Knowledge of regulatory frameworks like GDPR, ISO 27001, and PCI-DSS as they apply to Citrix environments.

Networking: Proficient in network protocols, VPN setup, firewall management, and WAN optimization related to Citrix and VDI deployments. Experience with routing, traffic distribution, and latency management in hybrid environments.

Technical Skills: Advanced troubleshooting capabilities, including performance monitoring and resource management. Expertise in automation and scripting (e.g., PowerShell) for Citrix deployment and maintenance. Skilled in managing Citrix policies, profiles, machine catalogs, and delivery groups.

Project Management: Proven ability to manage multiple projects simultaneously, from planning through implementation and evaluation. Experience leading infrastructure upgrades, migrations, and routine business-as-usual activities.

Communication & Collaboration: Excellent interpersonal skills with the ability to convey technical information clearly to both technical and non-technical audiences. Experience working with cross-functional teams including network, security, and application groups to align Citrix operations with business goals.

Analytical & Problem Solving: Strong analytical skills to assess system performance, diagnose complex issues, and implement sustainable solutions. Proactive in identifying risks and performance bottlenecks, applying preventive measures accordingly.

Experience

A minimum of 8 years managing Citrix environments, including design, deployment, and troubleshooting of large-scale VDI setups supporting hundreds to thousands of users across multiple locations. Demonstrated success in leading Citrix Cloud migrations and managing hybrid deployments. Experience with enterprise-scale infrastructure covering storage, networking, and virtualization technologies is essential. Proven leadership in infrastructure projects, particularly those involving Citrix technology refreshes and performance enhancements.

Preferred Qualifications and Benefits

While not explicitly stated, candidates with certifications in Citrix technologies, cloud platforms, or project management are likely to be preferred. The role offers the opportunity to work on cutting-edge Citrix infrastructure projects within a dynamic and collaborative environment, contributing directly to business continuity and user satisfaction.