Assistant Manager - Employee Relations (CHD Karachi Based)

Indus Hospital & Health Network - CHD

Karachi , Pakistan

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With 5 to 7 years of experience in Human Resources, this role focuses on managing employee relations and driving learning and development initiatives within the organization. The ideal candidate will act as a trusted point of contact for employee concerns, support investigations into workplace issues, and contribute to fostering a positive and engaging work environment. This position requires collaboration with various departments to assess training needs, coordinate learning programs, and promote continuous professional growth, while ensuring compliance with organizational policies and standards.

Key Responsibilities

- Serve as a primary contact for employee concerns, grievances, and workplace issues, ensuring timely and effective resolution.
- Support investigations related to employee complaints, disciplinary actions, and policy violations, maintaining confidentiality and fairness throughout the process.
- Assist in conflict resolution by facilitating open discussions between employees and management to promote understanding and collaboration.
- Monitor employee morale regularly and recommend initiatives to enhance workplace culture and engagement.
- Support the design, distribution, and analysis of employee engagement surveys, contributing to action planning for improvement.
- Maintain positive employee relations through consistent communication and engagement activities.
- Conduct Training Needs Assessments (TNA) across departments to identify skill gaps and development opportunities.
- Develop and implement annual training calendars and learning plans aligned with organizational goals.
- Coordinate internal and external training programs, workshops, and seminars, ensuring smooth execution and participation.
- Track and maintain accurate employee training records and learning databases for reporting and compliance purposes.
- Evaluate the effectiveness of training initiatives through feedback collection, assessments, and performance metrics analysis.
- Promote a culture of continuous learning and professional development across the organization.
- Maintain detailed employee records related to disciplinary actions, grievances, and training activities.
- Prepare HR reports and analytics focused on employee relations and learning and development initiatives.
- Support HR audits and compliance reviews to ensure adherence to policies and regulatory requirements.
- Perform any other tasks assigned by the supervisor or manager to support HR functions.

Required Qualifications

- Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
- 5 to 7 years of relevant experience in Human Resources, with demonstrated exposure to Employee Relations and Learning & Development.

Preferred Qualifications

- Master’s degree or MBA in Human Resources is highly preferred.

Additional Information

The organization is committed to maintaining a safe and respectful workplace environment and does not tolerate any form of Sexual Exploitation and Abuse. All candidates will undergo rigorous background checks and controls as part of the recruitment process.