Assistant Manager - HR (BPO)

Located in PECHS, Karachi, this full-time position operates Monday to Friday from 6:00 PM to 3:00 AM. We are a fast-growing, U.S.-based facility maintenance company dedicated to providing exceptional service across the United States. Our culture emphasizes professionalism, accountability, teamwork, and operational excellence. We seek a motivated and proactive Assistant Manager – Human Resources who thrives in a dynamic environment and is passionate about delivering outstanding customer service. Candidates with a background in BPO and proven HR generalist experience will find this role particularly well-suited to their skills.

Key Responsibilities:
- Oversee HR operations including organizational development, compensation and benefits, payroll coordination, employee relations, performance management, recruitment, onboarding, and offboarding.
- Develop, implement, and maintain HR policies and procedures to ensure compliance with labor laws and company standards.
- Manage administrative functions such as facilities coordination, vendor management, employee records, and attendance tracking.
- Utilize ATS platforms, FlowHCM, Google Sheets, Microsoft 365, and Google Workspace for HR reporting, data analysis, and process improvements.
- Handle sensitive employee matters with confidentiality and professionalism, collaborating closely with management to ensure smooth HR operations.
- Independently manage HR functions with minimal supervision, ensuring timely and efficient execution of all HR-related processes.

Required Qualifications:
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 5 to 7 years of relevant HR experience, preferably within the BPO industry.
- Strong knowledge of HR policies, organizational development, compensation and benefits, and HR operations.
- Hands-on experience with HRMS, ATS platforms, payroll coordination, and administrative HR functions.
- Excellent communication, analytical, problem-solving, and stakeholder management skills.
- Demonstrated ability to maintain confidentiality, take ownership, and work independently in a fast-paced environment.

Preferred Qualifications and Benefits:
- Experience with bulk hiring and managing large-scale recruitment drives is highly desirable.
- Competitive salary commensurate with experience.
- Opportunities for career growth within a rapidly expanding U.S.-based organization.
- A professional, supportive, and collaborative work environment that values employee contributions.
- Performance-based incentives to reward exceptional work.
- Paid leave and comprehensive company benefits, including medical coverage for the employee.

This role requires working in person during the night shift. Candidates should be comfortable with the shift timing and prepared to manage the responsibilities independently while contributing to the company’s growth and operational excellence.