Assistant Manager IT

This role involves managing and maintaining a comprehensive Windows Server infrastructure along with virtualization, endpoint management, and telephony systems. The ideal candidate will oversee critical IT services, ensuring system availability, security, and business continuity while leading a technical team. This position requires hands-on experience with Microsoft 365/Azure AD, VMware environments, storage solutions, and PBX administration, combined with strong problem-solving skills and the ability to communicate technical issues clearly.

Key Responsibilities

- Manage and maintain Windows Server infrastructure, including Active Directory, DNS, DHCP, Group Policy, File and Print Services, and various server roles.
- Administer Microsoft 365 and Azure AD (Microsoft Entra ID), handling user accounts, licenses, security policies, and access permissions.
- Oversee VMware ESXi, vCenter, HA, DRS, and virtual machine environments to ensure optimal performance and availability.
- Monitor system performance metrics such as CPU, RAM, storage, and overall server health.
- Manage both physical and virtual servers, including installation, configuration, patching, upgrades, and troubleshooting.
- Implement and maintain backup and disaster recovery solutions to safeguard critical data.
- Administer NAS/SAN storage systems, managing file shares, permissions, quotas, and storage capacity.
- Manage Windows 10/11 endpoints, including software deployment, updates, and Group Policy configurations.
- Ensure endpoint security through antivirus/EDR management, security policies, and system hardening.
- Troubleshoot issues related to servers, operating systems, applications, authentication, and user access.
- Utilize monitoring tools such as ManageEngine, PRTG, SNMP, or other network management systems to track IT infrastructure health.
- Coordinate with network, security, application, ISP, and vendor teams to resolve infrastructure-related issues.
- Maintain IT asset management, including licenses, warranties, and hardware/software inventory.
- Keep detailed system documentation, including SOPs, network/server diagrams, configurations, and operational records.
- Plan and execute server migrations, upgrades, infrastructure deployments, and other technology projects.
- Ensure system availability, reliability, security, and support business continuity efforts.
- Prepare and present system health reports, incident reports, capacity reports, and updates for management.
- Lead and supervise System Administrators, IT Support Engineers, and other technical staff.
- Ensure compliance with organizational IT policies and security standards.
- Participate in disaster recovery drills, backup testing, vulnerability remediation, and business continuity planning.
- Manage SIP infrastructure by configuring, monitoring, and maintaining SIP trunks, proxies, gateways, and session border controllers (SBCs).
- Administer PBX systems, including daily operations, extensions, call queues, IVR routing, and dial plans on Grandstream UCM and Elastix (Asterisk-based) platforms.

Required Qualifications

- Bachelor’s degree in a relevant field.
- 4 to 6 years of professional experience in system administration, with 2 to 3 years in a senior, team lead, or supervisory role preferred.
- Strong problem-solving skills with the ability to organize and multitask effectively.
- Ability to explain complex technical issues in simple terms.
- Proven team player with excellent communication skills.
- Commitment to continuous learning and staying updated with new technologies.
- Clear understanding of the employer’s specific IT systems and infrastructure.
- Location: Lahore.

There are no additional preferred qualifications or benefits explicitly mentioned for this position.