Assistant Manager IT - Network Support

This role involves maintaining and monitoring computer systems and networks by providing expert technical support to resolve complex issues, ensuring the seamless operation of all IT infrastructure. The position requires hands-on involvement in installing, configuring, and troubleshooting hardware and software, as well as collaborating with various departments to support business needs effectively.

Key Responsibilities

- Install and configure computer hardware, software, systems, networks, printers, and scanners to meet organizational requirements.
- Monitor and maintain computer systems and networks, promptly resolving software or hardware issues to minimize downtime.
- Develop and maintain procedures and reports that document technical support activities and system performance.
- Analyze system records and logs to identify trends and potential problems before they impact operations.
- Provide technical support during the rollout of new solutions and applications, ensuring smooth implementation.
- Create and manage user accounts, assisting with password resets and login issues to maintain security and accessibility.
- Actively participate in team meetings to communicate technical requirements and provide timely updates on service requests and issues.
- Train end-users on the setup and use of new business support systems to enhance productivity.
- Perform regular backups and restore data files and systems as needed to safeguard organizational data.
- Manage the ticketing/help desk system to ensure all user requests are addressed efficiently by the IT team.
- Maintain an accurate inventory and track IT assets to support resource planning and budgeting.
- Collaborate with colleagues across departments to deliver comprehensive technical support and improve IT service delivery.

Required Qualifications

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Between 2 to 4 years of experience in an IT technical support role, demonstrating a solid understanding of IT infrastructure and user support.
- Proficient knowledge of various software, hardware, and applications commonly used in business environments.
- Strong problem-solving skills with a willingness to tackle complex technical challenges.
- Familiarity with call center software and IT service management tools.
- Excellent analytical abilities to diagnose issues and develop effective solutions.
- Strong interpersonal and communication skills to build relationships and work collaboratively with users and team members.
- Effective time management skills with the ability to prioritize multiple projects simultaneously.

Preferred Qualifications

- Certifications such as CCNA (Cisco Certified Network Associate), MCSE (Microsoft Certified Solutions Expert), or Azure Administrator are highly desirable and will be considered an advantage.

This position offers the opportunity to work in a dynamic environment where technical expertise and proactive problem-solving contribute directly to the organization’s operational success. Candidates with a passion for technology and a commitment to continuous improvement will find this role rewarding.