Assistant Manager, Operational Risk

The Operational Risk Manager plays a vital role within Mashreq Bank’s Operational Risk Management Team by overseeing the Risk and Control Self-Assessment (RCSA) program. This position is responsible for managing the people, processes, and infrastructure related to the RCSA, with a focus on enhancing the overall Operational Risk Management (ORM) framework. The role involves driving consistent application of ORM policies across multiple business lines and corporate functions, ensuring that risks are properly identified, measured, monitored, and controlled. Additionally, the manager conducts root cause and thematic analyses to maintain a comprehensive and consistent risk management approach.

Key Responsibilities

- Design, deploy, and manage the RCSA program, including annual refresh cycles and ad hoc assessments triggered by specific events.
- Identify and implement process improvements aligned with broader enterprise initiatives.
- Engage with stakeholders to support the RCSA lifecycle, fostering knowledge sharing and discussions on lessons learned and best practices.
- Develop and maintain procedures that support the delivery and oversight of the core Operational Risk Management RCSA process.
- Utilize operational risk metrics, reporting, and business insights to provide an independent and holistic view of risks, effectively challenging risk-related decisions.
- Oversee the Risk and Controls Self-Assessment Methodology and Procedure Documents, ensuring clear communication with business lines, operational risk teams, and other stakeholders.
- Lead meetings with business units and enterprise functions to advise on RCSA updates, changes, or recent events.
- Implement a change management strategy for the RCSA program that includes communication and training to improve stakeholder engagement and adoption.
- Stay current with Enterprise Risk Management and Operational Risk Management guidelines and regulatory interpretations.
- Lead the Quality Assurance Review process for the RCSA program to ensure accuracy and compliance.
- Monitor identified deficiencies and oversee remediation efforts to guarantee timely resolution.
- Administer PRISM application and other Governance, Risk, and Compliance (GRC) tools related to the RCSA program.
- Build and maintain strong working relationships with internal and external partners and key stakeholders.
- Support special projects as assigned by senior management.

Required Qualifications

- Minimum of 3 years’ experience in Risk Management or related fields such as compliance, testing and monitoring, or audit, preferably within financial services or a similar regulated industry.
- Strong familiarity with banking industry regulatory requirements and risk management practices.
- Solid understanding of common risk management frameworks and methodologies.
- Proven analytical and problem-solving skills, with the ability to interpret complex risk data and provide actionable insights.

Preferred Qualifications and Benefits

While not explicitly stated, candidates with experience in operational risk tools such as PRISM or other GRC platforms will have an advantage. The role offers an opportunity to work in a dynamic environment within a leading financial institution, contributing to the continuous improvement of risk management processes and frameworks.

This position is ideal for professionals seeking to deepen their expertise in operational risk management while playing a key role in shaping risk culture and governance across diverse business functions.