Assistant Manager Recruitment

Position: Assistant Manager – International Technical Recruitment
Department: International Technical Recruitment
Reporting To: Manager – International Technical Recruitment
Shift: US Time Zone

The Assistant Manager – Technical Recruitment will lead and manage the technical recruitment team focused on sourcing and onboarding qualified IT technicians and technical resources for international assignments. This role involves overseeing recruitment operations to ensure timely fulfillment of vacancies, collaborating closely with hiring managers and service delivery teams, and maintaining high standards in recruitment processes aligned with business and operational goals. The position requires strong leadership, strategic planning, and effective communication to drive recruitment performance and enhance candidate experience.

Key Responsibilities
- Lead and manage the technical recruitment team by allocating recruitment requirements, monitoring workload and productivity, and achieving recruitment targets. Provide coaching, mentoring, and performance feedback to team members.
- Develop and implement recruitment strategies tailored to international technical and field-service roles, identifying optimal sourcing channels and talent pools to meet current and future manpower needs.
- Manage end-to-end recruitment for IT Technicians, Field Engineers, Network Technicians, Desktop Support, Infrastructure resources, and other technical positions, ensuring timely and quality hiring.
- Oversee candidate sourcing and screening through platforms such as LinkedIn, WorkMarket, Field Nation, social media, and internal databases, ensuring thorough technical evaluation, resume quality, and adherence to selection standards.
- Lead dispatch recruitment efforts by maintaining a qualified candidate pipeline for 24/7 dispatch and field-service roles, coordinating with Service Delivery and Operations teams on staffing, shift coverage, and operational priorities.
- Monitor recruitment performance and service levels, ensuring hiring activities meet agreed timelines. Track candidate quality, submissions, selections, drop-offs, offer acceptance, onboarding completion, and turnaround time.
- Build and maintain strong relationships with stakeholders by understanding manpower requirements, providing regular recruitment updates, resolving challenges, and supporting complex or critical hiring needs.
- Ensure effective communication with candidates and engineers, providing timely updates throughout recruitment and onboarding processes, and professionally managing escalated concerns or issues.
- Prepare and analyze recruitment reports and dashboards covering vacancies, sourcing, interviews, submissions, selections, onboarding, team performance, and turnaround time. Utilize Excel and other tools to identify trends and bottlenecks.
- Drive continuous improvement in recruitment processes by developing standardized sourcing and screening procedures, enhancing candidate experience, improving efficiency, and ensuring compliance with company policies and contractual requirements.

Required Qualifications
- Minimum of 5 years’ experience in technical recruitment, preferably with exposure to international or IT/field-service recruitment.
- Prior experience in a team lead, supervisory, or recruitment management role is highly desirable.
- Strong understanding of IT technical roles, skill requirements, and technical resume screening.
- Proven proficiency with sourcing platforms such as WorkMarket, Field Nation, LinkedIn, and other relevant tools.
- Experience recruiting technicians, field engineers, IT support, network/infrastructure, or similar technical resources.
- Excellent English communication skills, both written and verbal.
- Strong analytical and problem-solving skills, with advanced Excel and data analysis capabilities.
- Ability to work rotational shifts and support international time zones.
- Experience in 24/7 service delivery environments such as managed services, NOC/SOC, field operations, or technical support is preferred.
- High attention to detail, strong organizational skills, and ability to perform under pressure.
- Experience with dispatch hiring is advantageous.

This role offers the opportunity to lead a dynamic recruitment team supporting global technical staffing needs in a fast-paced, international environment. The successful candidate will play a key role in shaping recruitment strategies and ensuring the delivery of high-quality technical talent aligned with business objectives.