Assistant Manager - Technology - Middleware & Platforms (MGN Pak)

This role requires a skilled professional with expertise in system administration and support, specifically focused on managing and maintaining IBM API Connect environments both in cloud and on-premises virtual machines. The candidate will be responsible for ensuring the performance, availability, and security of APIs, handling critical production issues, and providing domain expertise throughout the software development lifecycle. This position demands strong technical knowledge, problem-solving abilities, and effective communication skills to collaborate with technical teams and stakeholders.

Key Responsibilities

- Install, configure, deploy, administer, and monitor IBM API Connect on cloud platforms and on-premises VMs.
- Continuously monitor the health and performance of the IBM API Connect environment to ensure API availability.
- Lead or participate in incident resolution calls to assist in root cause analysis and timely problem resolution.
- Analyze system logs to identify and troubleshoot issues within the IBM API Connect environment.
- Configure and manage backup and restoration processes for IBM API Connect subsystems and configuration data.
- Maintain and optimize CI/CD pipelines for building and deploying APIs within IBM API Connect.
- Manage the API lifecycle using the API Management Portal across multiple API catalogs.
- Perform consumer maintenance tasks, including creating users, groups, roles, and configuring security settings.
- Customize the IBM API Connect Developer Portal through administrative menus, including Drupal theme adjustments and content updates.
- Integrate third-party tools such as Elastic to capture analytics events for customer dashboards.
- Demonstrate expertise in Splunk data platform by constructing advanced search queries, monitoring, and setting up alerts for failures.
- Configure security settings using TLS profiles and native OAuth2 mechanisms to maintain a secure operating environment.
- Apply product maintenance patches, interim releases, and upgrades as necessary.
- Provide technical architecture support, participate in discovery sessions, assist architects and team leads, and respond to architecture, infrastructure, and security inquiries.
- Understand hardware specifications, networking requirements, and storage sizing relevant to IBM API Connect deployments.
- Collaborate with IBM Technical Support and IBM Technical Sales teams to resolve issues and close technical queries.
- Complete all phases of the software development lifecycle, including analysis, design, functionality, testing, and support.
- Exhibit strong analytical, communication, and interpersonal skills to effectively engage with team members and stakeholders.

Required Qualifications

- 5 to 8 years of experience in application domain support and system administration.
- Proven experience with installation, configuration, deployment, administration, and monitoring of IBM API Connect in both cloud and on-premises environments.
- Strong knowledge of API lifecycle management and consumer maintenance within IBM API Connect.
- Expertise in backup, restoration, and configuration management of IBM API Connect subsystems.
- Proficiency in maintaining CI/CD pipelines for API deployment.
- Experience with security configuration using TLS profiles and OAuth2.
- Ability to analyze logs and troubleshoot complex issues.
- Familiarity with integrating third-party analytics tools like Elastic and expertise in Splunk for monitoring and alerting.
- Solid understanding of hardware, networking, and storage requirements for IBM API Connect.
- Ability to interact effectively with IBM Technical Support and Sales teams.
- Strong problem-solving, communication, and teamwork skills.
- Capability to manage all phases of the software development lifecycle.

Preferred Qualifications

- Strong skills in IBM API Connect and IBM App Connect Enterprise.
- Experience with Oracle and SQL databases.
- Knowledge of IBM MQ and Azure Cloud platforms.
- Proficiency in DevOps practices and CI/CD pipelines.
- Optional skills include Core Java, Microservices architecture, and AIX/UNIX operating system knowledge.

This position offers the opportunity to work in a dynamic environment supporting critical API management infrastructure, with a focus on technical excellence and continuous improvement.