Assistant Manager - Verification

The role involves conducting telephonic, email, bank statement, and physical verifications in accordance with credit policies, regulatory requirements, and internal control standards. The incumbent will maintain accurate Management Information System (MIS) records, documentation, and vault/archival records to ensure compliance and operational efficiency.

Key Responsibilities

- Perform cross verifications (internal and external) as assigned by supervisors or managers.
- Maintain daily login sheets reflecting in/out times when required.
- Prepare and upload daily physical verification reports as needed.
- Manage MIS for inward and outward documents, especially physical customer documents received from hubs.
- Ensure adherence to Departmental Operation Instructions (DOIs), group policies, compliance standards, and State Bank regulations.
- Oversee operations in line with the Management Manual, procedure guides, customer service standards, and operational risk requirements.
- Guarantee full compliance with credit policies, documentation standards, operational risk controls, and regulatory requirements.
- Contribute to superior service delivery and cost control related to archival and vault management through timely and error-free processing.
- Design, recommend, and implement action plans for continuous process improvements to enhance efficiency, operational controls, and cost savings.
- Ensure archival and vault management operations are conducted with maximum security, control, and efficiency, providing quality service to internal and external customers.
- Collaborate with Complaint Management and Service Quality units to deliver high-quality customer service, addressing inquiries and resolving complaints to minimize client attrition.
- Continuously review procedures, controls, and systems, offering recommendations to improve quality, efficiency, turnaround time (TAT), system enhancements, resource optimization, and cost savings.
- Manage changes to systems, processes, or product offerings effectively to ensure seamless delivery of expected outcomes.
- Ensure all unit processes comply with the bank’s risk and compliance procedures to minimize security and risk exposure.
- Develop improvements in operating procedures to manage risks effectively and strengthen the control environment.
- Assist in coordinating and promoting governance and control understanding, as well as implementing governance and control within the unit.

Required Qualifications

- Strong understanding of credit policies, regulatory requirements, and internal control standards.
- Experience in conducting various types of verifications including telephonic, email, bank statement, and physical document checks.
- Proficiency in maintaining Management Information Systems (MIS) and generating accurate reports.
- Ability to manage archival and vault operations with a focus on security, compliance, and operational efficiency.
- Excellent problem-solving skills with the ability to recommend and implement process improvements.
- Strong collaboration skills to work effectively with complaint management and service quality teams.
- Knowledge of governance, risk management, and compliance procedures within a banking environment.

Preferred Qualifications and Benefits

- Experience working in a regulated banking environment with a focus on credit and operational risk management.
- Familiarity with State Bank regulations and group policies.
- Commitment to delivering superior customer service and maintaining high operational standards.
- Competitive salary and benefits aligned with the bank’s Fair Pay Charter.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Generous time-off policies including annual leave, parental/maternity leave (up to 20 weeks), sabbaticals (up to 12 months), and volunteering leave.
- Flexible working options with a balance of home and office-based work.
- Access to wellbeing programs such as digital wellbeing platforms, resilience development courses, Employee Assistance Programmes, mental health first-aiders, and self-help toolkits.
- A continuous learning culture supporting reskilling and upskilling through physical, virtual, and digital learning opportunities.
- An inclusive and values-driven workplace that celebrates diversity and fosters an environment where all employees can reach their full potential.

This position offers the opportunity to contribute to a global bank committed to integrity, innovation, and inclusive growth, while supporting your professional development and wellbeing.