Assistant Manager - Verification

The role involves conducting telephonic, email, bank statement, and physical verifications in accordance with credit policies, regulatory requirements, and internal control standards. The incumbent will be responsible for maintaining accurate Management Information System (MIS) records, documentation, and vault/archival records to ensure compliance and operational efficiency.

Key Responsibilities

- Conduct internal and external cross verifications as assigned by supervisors or managers.
- Maintain daily login sheets tracking in/out activities on an as-needed basis.
- Prepare and upload daily physical verification reports when required.
- Manage MIS for inward and outward documents, including physical customer documents received from the hub.
- Ensure adherence to Departmental Operation Instructions (DOIs), Group policies, compliance standards, and State Bank regulations.
- Manage operations in line with the Management Manual, procedure guides, agreed customer service standards, and operational risk requirements.
- Ensure full compliance with credit policies, documentation standards, operational risk protocols, and regulatory controls.
- Contribute to superior service delivery and cost control in Archival & Vault Management through timely and error-free processing.
- Design, recommend, and implement action plans for continuous process improvements to enhance efficiency, operational controls, and cost savings.
- Oversee Archival & Vault Management operations to maintain maximum efficiency, security, and control while delivering service to internal and external customers according to bank standards.
- Collaborate with Complaint Management & Service Quality units to ensure high-quality customer service, effectively addressing inquiries and resolving complaints to minimize client attrition.
- Continuously review procedures, controls, and systems, providing recommendations to improve quality, efficiency, turnaround time, system enhancements, resource optimization, and cost savings.
- Manage changes to systems, processes, or product offerings effectively to deliver expected outcomes seamlessly.
- Ensure all unit processes comply with the bank’s risk and compliance procedures to minimize security and risk exposure.
- Formulate improvements in operating procedures to manage risks effectively and strengthen the control environment.
- Assist in coordinating and promoting Governance & Control understanding, implementation, and management within the unit.

Required Qualifications

- Strong understanding of credit policies, regulatory requirements, and internal control standards.
- Experience in conducting various types of verifications including telephonic, email, bank statement, and physical verifications.
- Proficiency in maintaining Management Information Systems (MIS) and documentation related to customer and operational records.
- Ability to interpret and ensure compliance with departmental instructions, group policies, and regulatory guidelines.
- Demonstrated skills in process improvement, operational risk management, and customer service excellence.
- Strong coordination and communication skills to work effectively with multiple teams including Complaint Management and Service Quality units.
- Capability to manage change and implement process enhancements efficiently.

Preferred Qualifications and Benefits

Candidates with prior experience in banking operations, archival and vault management, or compliance functions will find this role aligned with their expertise. The organization offers a competitive salary and comprehensive benefits package designed to support mental, physical, financial, and social wellbeing. Benefits include core bank funding for retirement savings, medical and life insurance, flexible and voluntary benefits, and generous time-off policies including parental leave, sabbaticals, and volunteering leave.

Flexible working options are available, supporting a balance between home and office environments. Employees have access to proactive wellbeing resources such as a digital wellbeing platform, resilience development courses, an Employee Assistance Programme, mental health first-aiders, and various self-help toolkits. The company fosters a continuous learning culture with opportunities for reskilling and upskilling through physical, virtual, and digital learning platforms.

As part of an inclusive and values-driven organization, employees are encouraged to bring their unique talents and perspectives. The company embraces diversity and inclusion, ensuring everyone feels respected and empowered to reach their full potential while contributing to a purpose-driven workplace.