Assistant Manager - Verification

The role involves conducting telephonic, email, bank statement, and physical verifications in accordance with credit policies, regulatory requirements, and internal control standards. The incumbent will maintain accurate Management Information System (MIS) records, documentation, and vault/archival records to ensure compliance and operational efficiency.

Key Responsibilities

- Conduct internal and external cross-verifications as assigned by the supervisor or manager.
- Maintain daily login sheets for staff attendance on an as-needed basis.
- Prepare and upload daily physical verification reports.
- Maintain MIS for inward and outward customer documents received from the hub.
- Ensure adherence to Departmental Operation Instructions (DOIs), Group policies, compliance standards, and State Bank regulations.
- Manage work processes in line with the Management Manual, procedure guides, customer service standards, and operational risk requirements.
- Ensure full compliance with credit policies, documentation standards, operational risk controls, and regulatory requirements.
- Contribute to superior service delivery and cost control related to archival and vault management through error-free and timely processing.
- Design, recommend, and implement action plans for continuous process improvements to enhance efficiency, operational controls, and cost savings.
- Oversee archival and vault management operations to maintain maximum efficiency, security, and control while providing service to internal and external customers according to agreed standards.
- Collaborate with Complaint Management and Service Quality units to ensure high-quality customer service, effectively addressing inquiries and resolving complaints to minimize client attrition.
- Continuously review procedures, controls, and systems, providing recommendations to improve quality, efficiency, turnaround time (TAT), system enhancements, resource optimization, and cost savings.
- Manage changes to systems, processes, or product offerings to ensure seamless implementation and expected outcomes.
- Ensure all unit processes comply with the bank’s risk and compliance procedures to minimize security and risk exposure.
- Develop improvements in operating procedures to manage risks effectively and strengthen the control environment.
- Assist in coordinating and promoting governance and control understanding within the unit, supporting implementation and management of governance frameworks.

Required Qualifications

- Strong understanding of credit policies, regulatory requirements, and internal control standards.
- Experience in managing MIS and documentation related to banking operations.
- Ability to conduct thorough verifications and maintain high accuracy in reporting.
- Knowledge of operational risk management and compliance frameworks.
- Excellent organizational skills with attention to detail and process improvement capabilities.
- Effective communication skills to coordinate with various teams and handle customer service issues.
- Ability to work under supervision and manage assigned tasks efficiently.

Preferred Qualifications and Benefits

Standard Chartered is a global bank with over 170 years of experience, committed to making a positive impact for clients, communities, and employees. The bank values diversity, inclusion, and integrity, fostering a culture where employees can thrive and contribute meaningfully.

What We Offer

- Competitive salary aligned with our Fair Pay Charter, supporting mental, physical, financial, and social wellbeing.
- Core bank funding for retirement savings, medical, and life insurance, with flexible and voluntary benefits available in select locations.
- Generous time-off policies including annual leave, parental/maternity leave (up to 20 weeks), sabbatical leave (up to 12 months), and volunteering leave (3 days), with a minimum of 30 combined annual and public holidays globally.
- Flexible working arrangements tailored around home and office locations, supporting work-life balance.
- Proactive wellbeing support through digital platforms, resilience development courses, Employee Assistance Programmes, mental health first-aiders, and various self-help resources.
- A continuous learning culture encouraging reskilling and upskilling through physical, virtual, and digital learning opportunities.
- An inclusive and values-driven environment that celebrates diversity and enables all employees to realize their full potential.

This role offers a unique opportunity to contribute to a respected international bank that values integrity, innovation, and collaboration.