Assistant Manager Warranty

The role focuses on supporting warranty operations by efficiently processing warranty claims, maintaining accurate records, and ensuring adherence to company and principal policies. The position requires close coordination with both internal teams and external stakeholders to facilitate timely resolution of warranty-related issues. This role plays a critical part in managing warranty costs, identifying recurring product concerns, and contributing to continuous improvement efforts aimed at enhancing customer satisfaction.

Key Responsibilities

- Process warranty claims submitted by dealers and company outlets within established timelines.
- Review claims and accompanying documentation to ensure completeness and accuracy.
- Collaborate with relevant stakeholders to verify claims, seek clarifications, and obtain necessary approvals.
- Assist in resolving high-value, disputed, and complex warranty cases.
- Support warranty audits conducted at dealerships and company outlets.
- Prepare warranty reimbursement documentation and ensure timely submission to principals.
- Monitor warranty costs, analyze claim trends, and identify recurring product issues, escalating concerns to appropriate teams.
- Coordinate with Quality, Finance, Internal Audit Department (IAD), Customer Interaction Center (CIC), dealers, vendors, and principals to address warranty-related matters.
- Ensure proper handling, storage, and disposal of failed warranty parts in compliance with company procedures.
- Maintain accurate warranty records, reports, and supporting documentation.
- Contribute to warranty reporting and continuous improvement initiatives to optimize claim processing and improve customer satisfaction.

Required Qualifications

- Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or a related field.
- 4 to 6 years of experience in automotive warranty operations, after-sales service, or warranty claim management.

Preferred Qualifications and Skills

- Working knowledge of automotive warranty policies and claim processing procedures.
- Basic understanding of vehicle systems, product quality issues, and warranty cost management.
- Strong analytical and reporting skills coupled with effective coordination and stakeholder management abilities.
- Proficiency in MS Office applications and experience with ERP or Dealer Management Systems (DMS) used for warranty administration.

This position offers an opportunity to work in a dynamic environment where attention to detail and collaboration are key to ensuring warranty processes run smoothly and customer satisfaction is upheld.