Assistant Programme Officer (Operations)

Punjab Information Technology Board

Lahore , Pakistan

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This role focuses on enhancing the organization’s operational systems, processes, and policies to better support its mission. The primary objective is to improve management reporting, information flow, business processes, and organizational planning. The position involves managing and increasing the efficiency and effectiveness of Support Services, including HR, IT, and Finance, by driving improvements within each function and fostering better coordination and communication between support and business units. The role also plays a crucial part in long-term planning initiatives aimed at achieving operational excellence. Regular reporting to senior leadership and providing training on developed systems are key aspects of the position. Close collaboration with software engineers and quality assurance teams is essential to ensure smooth implementation of systems.

Key Responsibilities

- Improve operational systems, processes, and policies to support organizational goals.
- Enhance management reporting, information flow, and business process planning.
- Manage and increase the efficiency and effectiveness of Support Services, including HR, IT, and Finance.
- Facilitate coordination and communication between support functions and business units.
- Contribute significantly to long-term planning initiatives focused on operational excellence.
- Identify project goals and objectives, and provide regular progress reports to the Director General/Joint Director.
- Deliver training to clients on newly developed systems, as needed.
- Monitor system usage and proactively identify and resolve any issues.
- Maintain close coordination with software engineers to oversee system implementation.
- Collaborate with the quality assurance team to ensure seamless deployment of solutions.

Required Qualifications

- Proven experience in improving operational systems and business processes.
- Strong understanding of management reporting and organizational planning.
- Demonstrated ability to manage support services functions such as HR, IT, and Finance.
- Excellent communication and coordination skills to work effectively across multiple teams.
- Experience in project management and reporting to senior leadership.
- Ability to provide training and support to end-users on new systems.
- Familiarity with software development and quality assurance processes.

Preferred Qualifications and Benefits

- Experience in long-term strategic planning and operational excellence initiatives.
- Background in coordinating cross-functional teams and driving process improvements.
- Exposure to working closely with software engineers and quality assurance professionals.
- Opportunity to contribute to impactful organizational improvements and innovation.
- Collaborative work environment with a focus on continuous development.

Applications are invited until 04-Nov-2026.

Job Details

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Contract

Job Location:

Lahore, Pakistan

Gender:

No Preference

Age:

18 - 65 Years

Minimum Education:

Master

Degree Title:

Masters/Bachelors (Hons) (16 years), 16 Years of Education, Computer Engineering/Sciences, Information Technology, Management, Business Administration 1, Software Engineering 1

Career Level:

Mid-Level

Experience:

10 Years - 13 Years

Apply Before:

Oct 25, 2026

Posting Date:

Oct 19, 2026