Assistant/Deputy Manager – After Sales, Service & Product Support

Automobile Corporation of Pakistan, a leader in semi-trailer technology and UN-ADR standard tank trailers since 1968, is seeking a Deputy Manager – After Sales, Service & Parts. The company, operating under the Autocom brand, manufactures a wide range of heavy automotive vehicles including freight semi-trailers, port trailers, military vehicles, cement bulkers, construction vehicles, fuel tankers, and municipal trucks. With a strong focus on quality, customization, and road safety compliance, Autocom serves both domestic and international markets across Africa, the Middle East, and Asia through advanced engineering and international technical partnerships. This role is based in Karachi, Nokkundi (Balochistan), or Islamkot (Sindh) and requires an experienced professional to lead aftersales operations, service activities, and parts management for heavy automotive equipment.

Key Responsibilities

Aftersales & Service:
- Oversee all aftersales and service operations for heavy automotive vehicles and equipment.
- Plan, coordinate, and monitor preventive and corrective maintenance activities.
- Ensure prompt response to customer service requests, breakdowns, and technical issues.
- Supervise service teams, technicians, and field service operations.
- Monitor service quality, turnaround times, and customer satisfaction levels.
- Investigate and resolve customer complaints efficiently.
- Develop and implement initiatives to enhance service quality and operational efficiency.
- Maintain strong relationships with key customers and provide technical and service support.
- Collaborate with the Sales team to identify customer needs and generate aftersales business opportunities.

Parts Business & Spare Parts Management:
- Manage and grow the spare parts business to support aftersales operations and increase revenue.
- Drive parts sales and business development with existing and potential customers.
- Ensure availability of critical and fast-moving spare parts to reduce vehicle downtime.
- Monitor parts demand, consumption, stock levels, and inventory turnover.
- Develop and implement parts inventory planning and replenishment strategies.
- Coordinate with suppliers and procurement teams for timely sourcing and delivery.
- Identify slow-moving, obsolete, and fast-moving parts and recommend appropriate actions.
- Maintain optimal inventory levels while minimizing excess and obsolete stock.
- Monitor parts pricing, margins, sales performance, and profitability.
- Foster customer relationships and identify opportunities to increase parts sales.
- Work closely with Service and Sales teams to identify parts requirements and cross-selling opportunities.
- Prepare and analyze parts business reports, sales targets, stock reports, and performance indicators.
- Support the development of annual business plans and targets for parts and aftersales operations.

Team Management & Performance:
- Lead, motivate, and develop aftersales, service, and parts teams.
- Set performance objectives and monitor key performance indicators (KPIs).
- Conduct regular performance reviews and identify training needs.
- Ensure compliance with company policies, safety standards, and operational procedures.

Required Qualifications
- Bachelor’s Degree in Mechanical Engineering or higher. An MBA is considered an advantage.
- 5 to 8 years of relevant experience in the heavy automotive industry.
- Strong background in aftersales, service, and spare parts operations.
- Proven expertise in parts business, sales, inventory management, and business development.
- Excellent customer service orientation with the ability to resolve issues effectively.
- Good understanding of service operations, preventive maintenance, breakdown management, and technical support.
- Strong analytical skills to assess service, parts, inventory, and business performance metrics.
- Experience supporting sales activities and identifying aftersales and parts business opportunities.
- Demonstrated leadership and team management skills.
- Effective communication, negotiation, customer relationship management, and interpersonal skills.
- Willingness and ability to work in outstation locations such as Nokkundi (Balochistan) and Islamkot (Sindh).
- Capability to operate under challenging conditions and manage field-based service requirements.

This is a full-time position offering the opportunity to contribute to a pioneering company in Pakistan’s heavy automotive sector, with exposure to both domestic and international markets.